Anne Maydan Nicotera is Assistant Professor in the Department of Human Communication Studies at Howard University. She is author of Interpersonal Communication in Friend and Mate Relationships, also published by SUNY Press.

"It pulls together a variety of theoretical and methodological perspectives on communicative processes that engender, escalate, and 'bring under control' conflicts in organizations. The book discusses individual and interaction levels of conflicts in organizations as well as interrelationships between the two levels. It also presents brief case studies of different types of organizational conflict that not only illustrate theoretical and methodological perspectives, but also show the relevance of the perspectives to the understanding and managing of conflicts in organizations. Additionally, it analyzes communicative strategies for conflict management." — Branislav Kovacic, University of Hartford

• Preface Part I. Introduction and Historical Background 1. Thinking about Communication and ConflictAnne Maydan Nicotera 2. A History of the Study of Communication and ConflictAnne Maydan Nicotera, Amardo J. Rodriguez, Maurice Hall, and Ronald L Jackson, II Part II. Ways of Thinking about Organizational Conflict 3. Negotiating Whose Order? Communicating to Negotiate Identities and Revise Organizational StructuresPatricia Geist 4. Institutional Pressures, Cultural Constraints, and Communication in Community mediation OrganizationsCharles Conrad and Lucinda Sinclair-James 5. Moral Conflict in OrganizationsStephen W. Littlejohn Part III. Individual Processes in Organizational Conflict 6. Aggressive Communication in Organizational Contexts: A Synthesis and ReviewAndrew S. Rancer 7. Conflict in Organizations: A Competence-Based ApproachMichael J. Papa and Daniel J. Canary Part IV. Interaction Processes in Organizational Conflict 8. Formal Negotiations: The Productive Side of Organizational ConflictLinda L. Putnam 9. Cultural and Communication Processes in International Business NegotiationsSteven R. Wilson, Deborah A. Cai, Dedra M. Campbell, William A. Donohue, and Laura E. Drake 10. Negotiations in CrisisMichael E. Holmes and Tammy S. Fletcher-Bergland Part V. Conclusion and Speculation 11. Integrating the Chapters: Where Does this Collection Leave Us?Anne Maydan Nicotera Contributors Author Index Subject Index

Anne Maydan Nicotera is Assistant Professor in the Department of Human Communication Studies at Howard University. She is author of Interpersonal Communication in Friend and Mate Relationships, also published by SUNY Press.

"It pulls together a variety of theoretical and methodological perspectives on communicative processes that engender, escalate, and 'bring under control' conflicts in organizations. The book discusses individual and interaction levels of conflicts in organizations as well as interrelationships between the two levels. It also presents brief case studies of different types of organizational conflict that not only illustrate theoretical and methodological perspectives, but also show the relevance of the perspectives to the understanding and managing of conflicts in organizations. Additionally, it analyzes communicative strategies for conflict management." — Branislav Kovacic, University of Hartford

• Preface Part I. Introduction and Historical Background 1. Thinking about Communication and ConflictAnne Maydan Nicotera 2. A History of the Study of Communication and ConflictAnne Maydan Nicotera, Amardo J. Rodriguez, Maurice Hall, and Ronald L Jackson, II Part II. Ways of Thinking about Organizational Conflict 3. Negotiating Whose Order? Communicating to Negotiate Identities and Revise Organizational StructuresPatricia Geist 4. Institutional Pressures, Cultural Constraints, and Communication in Community mediation OrganizationsCharles Conrad and Lucinda Sinclair-James 5. Moral Conflict in OrganizationsStephen W. Littlejohn Part III. Individual Processes in Organizational Conflict 6. Aggressive Communication in Organizational Contexts: A Synthesis and ReviewAndrew S. Rancer 7. Conflict in Organizations: A Competence-Based ApproachMichael J. Papa and Daniel J. Canary Part IV. Interaction Processes in Organizational Conflict 8. Formal Negotiations: The Productive Side of Organizational ConflictLinda L. Putnam 9. Cultural and Communication Processes in International Business NegotiationsSteven R. Wilson, Deborah A. Cai, Dedra M. Campbell, William A. Donohue, and Laura E. Drake 10. Negotiations in CrisisMichael E. Holmes and Tammy S. Fletcher-Bergland Part V. Conclusion and Speculation 11. Integrating the Chapters: Where Does this Collection Leave Us?Anne Maydan Nicotera Contributors Author Index Subject Index

Anne Maydan Nicotera is Assistant Professor in the Department of Human Communication Studies at Howard University. She is author of Interpersonal Communication in Friend and Mate Relationships, also published by SUNY Press.

"It pulls together a variety of theoretical and methodological perspectives on communicative processes that engender, escalate, and 'bring under control' conflicts in organizations. The book discusses individual and interaction levels of conflicts in organizations as well as interrelationships between the two levels. It also presents brief case studies of different types of organizational conflict that not only illustrate theoretical and methodological perspectives, but also show the relevance of the perspectives to the understanding and managing of conflicts in organizations. Additionally, it analyzes communicative strategies for conflict management." — Branislav Kovacic, University of Hartford

• Preface Part I. Introduction and Historical Background 1. Thinking about Communication and ConflictAnne Maydan Nicotera 2. A History of the Study of Communication and ConflictAnne Maydan Nicotera, Amardo J. Rodriguez, Maurice Hall, and Ronald L Jackson, II Part II. Ways of Thinking about Organizational Conflict 3. Negotiating Whose Order? Communicating to Negotiate Identities and Revise Organizational StructuresPatricia Geist 4. Institutional Pressures, Cultural Constraints, and Communication in Community mediation OrganizationsCharles Conrad and Lucinda Sinclair-James 5. Moral Conflict in OrganizationsStephen W. Littlejohn Part III. Individual Processes in Organizational Conflict 6. Aggressive Communication in Organizational Contexts: A Synthesis and ReviewAndrew S. Rancer 7. Conflict in Organizations: A Competence-Based ApproachMichael J. Papa and Daniel J. Canary Part IV. Interaction Processes in Organizational Conflict 8. Formal Negotiations: The Productive Side of Organizational ConflictLinda L. Putnam 9. Cultural and Communication Processes in International Business NegotiationsSteven R. Wilson, Deborah A. Cai, Dedra M. Campbell, William A. Donohue, and Laura E. Drake 10. Negotiations in CrisisMichael E. Holmes and Tammy S. Fletcher-Bergland Part V. Conclusion and Speculation 11. Integrating the Chapters: Where Does this Collection Leave Us?Anne Maydan Nicotera Contributors Author Index Subject Index