"I have personally experienced Lise in action for many years and truly appreciate her deep insights which are delivered in a natural and relatable way, whether in person or through her writings. Lise nurtures the transformative power of feedback in organizations. She leverages her many years of experience and research to provide practical advice on how feedback can be a leadership practice of genuine human connection and trust. I am happy to recommend this book to anyone seeking a deeper, more meaningful engagement with coaching and feedback."Philippos C. Soseilos, CEO and Chairman, PwC Cyprus"Whether it’s being given or received, feedback is difficult. It frequently results in a mixture of negative emotions, from fear to resentment, for one or both parties. Yet handled well, feedback can be a remarkable gift. The case studies in this book provide a pragmatic and evidence-based approach to building mind frames that engage with and value feedback as one of the most intense co-learning experiences a human being can have."David Clutterbuck, Practice Lead at Coaching and Mentoring International, Special Ambassador for the European Mentoring and Coaching Council and Visiting Professor at Henley Business School"I believe this new book will be a very important companion to the original, Relational Feedback: Why Feedback Fails and How to Make it Meaningful!Having read and learned so much from the first book, The Relational Leadership WAY© framework together with core concepts in EI was integrated when developing a training. This provided an approach grounded in research and offered a generative and evolving approach to personal growth, making the training insightful, meaningful and different to delegates previous experiences.This companion book goes further by offering a rich new perspective for everyone to learn how feedback, given and received in a ‘relational way’ enables people to learn and grow in ways that foster authenticity, meaning and purpose.By offering stories and real-life experiences, Lise makes this learning accessible and ‘implementable’. What I particularly love is how this text explores how we may unconsciously leave ourselves open to ‘wounding’ feedback and how we may unconsciously as a result, give harsher feedback to others. The text offers coping strategies for overcoming these events.This book offers an entire ‘expedition’ to explore and develop skills that are most needed and wanted in our brittle and fractured world, not just for coaches, leaders and managers, but for anyone who wants to develop relational skills and who wants to help create a world that is kinder, and more honest.This is how we will all learn to, as Lise says: '... also acknowledge good practice in feedback that helps us shine, do our best, fulfil our dreams and become our confident selves – this is the ideal and the purpose of this book in helping us move towards that aspiration.'"Miriam McCallum, MSc, MCC, EIA-SP, ESIA, Managing Partner, McCallum Associates"What a powerhouse of a book. This companion guide drawing on many examples of feedback given and received shared with the author since the publication of her original research, reminds us of the importance of fundamental practices when it comes to feedback. Preparation underlines it all with relationships and trust the foundation. Dr Lewis touches on the importance of our use of language and vocabulary, to listening to understand, to aiming for a win-win for both parties, to being curious, avoiding assumptions and suspending being judgemental. As Dr Lewis writes, people who feel cared for are more motivated and more likely to take responsibility for their personal development in skills and knowledge enhancement. There are many practical examples, tools to help us and excellent questions to get us thinking deeply about the topic and start to build the trust needed in a collaborative, effective relationship. But the author also provides approaches to understand ourselves and what might impact our reaction to feedback, pointing out that our backgrounds matter. I particularly appreciated the outline of contemporary business practice, from increased virtual working to different generational responses. And I will remember to use a key question, rooted in relational awareness, when involved in feedback: 'What is important about how we manage the conversation together?'"Eve Turner, Award-winning author, researcher, master executive coach and supervisor, co-founder of the Climate Coaching Alliance and founder of the Global Supervisors’ Network"This text is a timely contribution and a compelling framework for elevating feedback when relational feedback is a strategic tool shaping the quality of thought, a catalyst for growth mindset, nurturing a culture of mutual commitment and collective success, building trust and resilience in an age of AI, hybrid working and global interdependence.One will have new lens to view each interaction as an opportunity for a reflective learning dialogue that benefits all parties.A differentiator between coaches that thrive and those who are standing still."Lydia Goh, President of the Singapore Productivity Association, Chairman of the Singapore Productivity Centre, Asia Pacific Hub Chair of the International Council of Management Consulting Institutes ICMCI, Past President of Asia Pacific Alliance of Coaches APAC"Feedback can be developmentally transformative, yet so many of us struggle to offer it compassionately and wisely, and receive it constructively. Be warned: this book, packed with authentic stories, research and practical strategies, may be life-changing!"Liz Hall, Leadership Coach, Mindfulness Teacher and Editor, Coach at Work Magazine"Lise Lewis invites us to explore the complexity behind giving information that, although it may feel true to us, exists within a world where sensitivity and relationships matter deeply. The act of giving thus becomes a co-evolutionary process with the receiver.In this paradox, giving turns into receiving, creating a system that challenges organizational culture, where feedback often triggers fear, doubt, and even anticipation. Yet, Lise poses a key question: how can we transform this practice into an opportunity to build trust, connection, and mutual growth?She offers a brilliant answer: through a relational approach, where context, processes, and human relationships lead to meaningful transformation.This book becomes a true compass. It blends authentic stories with solid conceptual frameworks, weaving together the individual and the collective, the internal perspective of the self with a systemic view.In this remarkable contribution, Lise not only provides strategies, but also creates a space to navigate from our own values and judgments toward a deeper understanding. She brings meaning to experiences that may once have felt traumatic or uncertain and reframes them as part of a shared process of human evolution."Paul Anwandter, Author, Executive Coach, and President of EMCC Latam"Feedback is an enlightening, often challenging yet essential encounter. It is often misunderstood and sometimes feared. Lise opens up the conversation to address all the issues that hinder and enable feedback as a relational process. Her approach drawn from research and many examples in practice provides a WAY to create experiences that inform our learning. You will not be disappointed by investing in this book and may find that your use of feedback, giving or receiving is transformed. Absolutely, I recommend reading this latest output from Lise Lewis."David Lane, Professor and Coaching Psychologist"I’ve seen plenty of ‘feedback frameworks’. This one actually changes the conversation. Dr. Lise Lewis moves feedback from a verdict to a relationship: curious, adult-to-adult, and humane. The stories feel real, the moves are light enough to use on Monday, and the stance respects both courage and care. Leaders, managers, coaches, mentors, team coaches or supervisors – we all get a simple, repeatable way to reduce drama and grow capability. If you want conversations that build trust and learning (not defensiveness), start here."Vlad Dutescu, President, EMCC Romania
