Transport Services Management in Africa

Emmanuel Mogaji is an Associate Professor of Marketing at Keele University, UK, with a research focus on transformative service provision, particularly within transport services. He developed the Transformative Transport Service Design (TTSD) framework, aimed at advancing inclusive, accessible, and sustainable transport systems across developing and developed economies. His work critically explores how transport services can be better designed, managed, and experienced, especially in contexts shaped by informality and inequality. Through his research and publications, he continues to advocate for people-centred service innovations that drive social impact, equity, and resilience in transport systems globally.Ogochukwu Ugboma is an Associate Professor and Acting Dean, School of Transport and Logistics, Lagos State University, Lagos, Nigeria, specialising in Transport, Logistics, and Supply Chain Management. A fellow of the Chartered Institute of Logistics and Transport (CILT) and the African Centre for Supply Chain (ACSC), Dr. Ogochukwu Ugboma combines extensive academic expertise with practical industry engagement. Her work integrates theoretical frameworks with real-world applications, particularly in logistics performance, transport equity, sustainable supply chains, and skills development in Africa.Chinebuli Uzondu is a Road Safety Advisor with the National Highways UK. She has previously worked as a Lecturer and Researcher in the Department of Transport Management Technology, Federal University of Technology, Owerri, Nigeria, and Postdoctoral Researcher in the Human Factors and Safety Group at the Institute for Transport Studies, University of Leeds, UK, where she obtained her PhD. Her work seeks to understand transport safety and urban mobility using both quantitative and qualitative research methods, to inform the design of transportation services including infrastructure and/or technology interventions, and to evaluate the effectiveness of these interventions.

• IntroductionChapter 1Introduction to Transport Services Management in Africa: Navigating Challenges, Advancing OpportunitiesEmmanuel Mogaji, Ogochukwu Ugboma, Chinebuli UzonduTheme 1: Digital Disruption and Technological Innovation in African TransportChapter 2Smart Transport Technologies and Urban Mobility: Enhancing Transportation Satisfaction in African Cities – The Case of LagosOluwatobi. O. Omotoye, Lateef, D. Olusesi, Uthman O. Adigun Chapter 3Technology and Transport Services in African Smart Cities: Governance, Challenges, and Future ProspectsTajudeen Alaburo Abdulsalam, Rofiat BolanleTajudeen, Kamal Asola Bello, Dayo BamigbadeChapter 4Exploring Sustainable E-Commerce Logistics Services for Customer SatisfactionAdetayo Olaniyi Adeniran, Samuel Oluwaseyi Olorunfemi, Ayobami Ademola AkanmuChapter 5Regulating Ride-Sourcing in Africa: Governance Challenges and Policy Lessons from Cameroon Japhet Kuma Chianebeng, Elvis Chia NgwahChapter 6A Conceptual Framework for MaaS Adoption in Selected African Cities: Comparative Analysis of Lagos, Nairobi, Johannesburg, and AccraOgochukwu UgbomaTheme 2: Sustainable and Inclusive Urban TransportChapter 7Inclusive Transport in Africa: Bridging Gaps and Building Opportunities for Equitable MobilitySudhanshu BhattChapter 8Transforming Urban Mobility in Africa: A Practitioner’s Perspective on Sustainable Public Transport in WindhoekJohanna Shikukutu, Prisca Mayumbelo, Temitope Farinloye, Emmanuel MogajiChapter 9Towards the integration of Candongueiros in Luanda into the country's formal transportation networkHélder José, Ana Cristina Inglês Theme 3: Active Mobility and Pedestrian-Centric Transport SystemsChapter 10Active Mobility and Transport Decarbonisation in a Developing African CityAderibigbe Oluwayemi Oniya BosedeChapter 11Conceptualising a framework for promoting active mobility in secondary cities - NamibiaRobert Ambunda, Kevin Chomore, Bethino Mbirimujo, Busisiwe MaroleChapter 12Pedestrian Safety, Security, and Walkability in a Traditional Nigerian City Umar Obafemi Salisu, Ayobami Ademola Akanmu, Sekinat Motunrayo SanniTheme 4: Transport Operations, Service Management, and Conflict ResolutionChapter 13Operational Characteristics of Transport Modal Choice in Lagos, Nigeria: Implications for Meeting Commuters’ Mobility Demand and SatisfactionAyobami Ademola Akanmu, Umar Obafemi Salisu, Samuel Oluwaseyi Olorunfemi Chapter 14Onboard Conflicts in African Public Transport: Causes, Consequences, and Management Strategies Stephen Agyeman, Philip Kofi AlimoConclusionChapter 15Shaping the Future of Transport Services in Africa: Addressing Challenges and Exploring New HorizonsEmmanuel Mogaji, Ogochukwu Ugboma, Chinebuli Uzondu