Steven tenSteven ten Have, Ph.D., is full Professor of Strategy and Change at the VU University Amsterdam, the Netherlands, visiting professor at the Nyenrode Business University, the Netherlands, and Partner at TEN HAVE Change Management.Wouter D. ten Have, Ph.D.,is University Lecturer of Organization and Change at the VU University Amsterdam, the Netherlands, visiting University Lecturer of Change Management (MBA Healthcare Management) at the Amsterdam Business School, the Netherlands, and Partner at TEN HAVE Change Management.Anne-Bregje Huijsmans, MSc, is Consultant at TEN HAVE Change Management.Niels van der Eng, MSc, Ph.D. candidate, is University Lecturer of Organization and Change at the VU University Amsterdam, the Netherlands, Head of Research, and Consultant at TEN HAVE Change Management.

• List of Tables and Figures Foreword Preface Chapter 1; The Change Case. Chapter 2; Perspectives. Chapter 3; Decisive Factors. Chapter 4; Dynamics. Chapter 5; Dysfunctions. Chapter 6; Leadership Roles. Chapter 7; Change Approaches. Chapter 8; The Change Canvas. References Index

Steven tenSteven ten Have, Ph.D., is full Professor of Strategy and Change at the VU University Amsterdam, the Netherlands, visiting professor at the Nyenrode Business University, the Netherlands, and Partner at TEN HAVE Change Management.Wouter D. ten Have, Ph.D.,is University Lecturer of Organization and Change at the VU University Amsterdam, the Netherlands, visiting University Lecturer of Change Management (MBA Healthcare Management) at the Amsterdam Business School, the Netherlands, and Partner at TEN HAVE Change Management.Anne-Bregje Huijsmans, MSc, is Consultant at TEN HAVE Change Management.Niels van der Eng, MSc, Ph.D. candidate, is University Lecturer of Organization and Change at the VU University Amsterdam, the Netherlands, Head of Research, and Consultant at TEN HAVE Change Management.

• List of Tables and Figures Foreword Preface Chapter 1; The Change Case. Chapter 2; Perspectives. Chapter 3; Decisive Factors. Chapter 4; Dynamics. Chapter 5; Dysfunctions. Chapter 6; Leadership Roles. Chapter 7; Change Approaches. Chapter 8; The Change Canvas. References Index

Steven tenSteven ten Have, Ph.D., is full Professor of Strategy and Change at the VU University Amsterdam, the Netherlands, visiting professor at the Nyenrode Business University, the Netherlands, and Partner at TEN HAVE Change Management.Wouter D. ten Have, Ph.D.,is University Lecturer of Organization and Change at the VU University Amsterdam, the Netherlands, visiting University Lecturer of Change Management (MBA Healthcare Management) at the Amsterdam Business School, the Netherlands, and Partner at TEN HAVE Change Management.Anne-Bregje Huijsmans, MSc, is Consultant at TEN HAVE Change Management.Niels van der Eng, MSc, Ph.D. candidate, is University Lecturer of Organization and Change at the VU University Amsterdam, the Netherlands, Head of Research, and Consultant at TEN HAVE Change Management.

• List of Tables and Figures Foreword Preface Chapter 1; The Change Case. Chapter 2; Perspectives. Chapter 3; Decisive Factors. Chapter 4; Dynamics. Chapter 5; Dysfunctions. Chapter 6; Leadership Roles. Chapter 7; Change Approaches. Chapter 8; The Change Canvas. References Index