Operations and Supply Chain Management: 2026 Release ISE

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.  Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

• SECTION 1: STRATEGY, PRODUCTS, AND CAPACITY 1. Introduction 2. Strategy 3. Design of Products and Services 4. Projects 5. Strategic Capacity Management 5S: Investment Analysis 6. Learning Curves SECTION 2: MANUFACTURING AND SERVICE PROCESSES 7. Manufacturing Processes 7S: Manufacturing Technology 8. Facility Layout 9. Service Processes 9S: Health Care 10. Waiting Line Analysis and Simulation 11. Process Design and Analysis 11S: Operations Consulting 12. Quality Management 13. Statistical Quality Control Section SECTION 3: SUPPLY CHAIN PROCESSES 14. Lean Supply Chains 15. Logistics and Distribution Management 16. Global Sourcing and Procurement SECTION 4: SUPPLY AND DEMAND PLANNING AND CONTROL 17. The Internet of Things and ERP 18. Forecasting 19. Sales and Operations Planning 19S: Linear Programming Using the Excel Solver 20. Inventory Management 21. Material Requirements Planning 22. Workcenter Scheduling 22S: Theory of Constraints APPENDICES A: Interest TablesB: Negative Exponential Distribution: Values of E–x C: Areas of the Cumulative Standard Normal Distribution D: Uniformly Distributed Random Digits E: Answers to Selected Objective Questions