Naomi Creutzfeldt is Professor of Law and Society at the University of Kent. Arabella Kyprianides is Research Fellow at University College London.Ben Bradford is Professor in the Department of Security and Crime Science at University College London.Jonathan Jackson is Professor of Research Methodology at the London School of Economics.

“A timely and important book, providing a conceptually and empirically rich account of access to justice in the digital age.” Chris Gill, University of Glasgow

• IntroductionPart 1: Situating Access to Justice1: Legal Needs and Access to Justice2: Trust in Administrative JusticePart 2: Pathways to Justice3: Two Areas of Law in Context and the Help-Seeker Journey4: Pathways through the AJS – Housing5: Pathways through the AJS – SENDPart 3: Exploring Help-Seeker Journeys6: Exploring the Role of Procedural Justice in Tribunals and Ombuds7: Access to Digital Justice8: Marginalized Groups and Unmet Legal NeedsConclusion: Digital Journeys