Power of Strategic Listening

AvLaurie Lewis

Inbunden, Engelska, 2019

836 kr

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Beskrivning

Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value.The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

Produktinformation

Utgivningsdatum:2019-10-22
Mått:161 x 228 x 18 mm
Vikt:472 g
Format:Inbunden
Språk:Engelska
Antal sidor:182
Förlag:Bloomsbury Publishing Plc
ISBN:9781538121306
Utmärkelser:Winner of CHOICE Outstanding Academic Title 2020 2020

Utforska kategorier

Organisationsteori inom Ekonomi och Ledarskap
Relationer inom Hälsa och familj
Affärsförhandlingar inom Ekonomi och Ledarskap

Mer om författaren

Dr. Laurie Lewis is Associate Vice Provost for Faculty Success at the University of Texas, San Antonio. She is the author of the award-winning book Organizational Change: Creating Change Through Strategic Communication and co-Editor of the International Encyclopedia of Organizational Communication as well as numerous academic publications on topics related to organizational change, collaboration, inter-organizational communication, volunteers and nonprofits, and stakeholder communication. She is the former Chair of the Organizational Communication Division of the National Communication Association. Her work has investigated how organizations and sets of organizations work most effectively through collaboration, stakeholder engagement, input solicitation, and high quality participative processes.

Recensioner i media

In this timely, practical book, Lewis (organizational communication, Univ. of Texas, San Antonio) highlights the significance of and need to understand and practice listening, a vital communication skill that scholars of organizational communication have historically overlooked. Paying attention to the ways that listening both benefits and obstructs effective organizing, the author synthesizes real-life cases with theory and research to show that listening is a vital communication process necessary for individuals, groups, and organizations to thrive in modern high-tech society. Supporting her argument with vivid contemporary and past examples, Lewis presents the ramifications of failures in organizational listening, the role of technology, and the dark side of organizational listening. Of particular significance is Lewis’s bold proposal that rather than emphasizing individuals’ listening practice, organizations must make strategic organizational listening a constitutive feature of their processes, systems, and structures. Drawing on her extensive experience as a teacher, researcher, consultant, and organizational leader, the author provides practical instruments, for example a listening audit tool she calls APPRAISE meant to help organizational leaders interested in enhancing their ability to design and maintain strategic organizational listening processes. This is a must-read for organizational leaders, scholars, and students in organizational communication, management, public administration, and labor relations.Summing Up: Highly recommended. Upper-division undergraduates through faculty and professionals.

Innehållsförteckning

Introduction: The Power of Strategic Listening and the Risks of Listening FailureChapter 1: Strategic Listening in OrganizationsChapter 2: Obstructions to ListeningChapter 3: Important Contexts for Listening in OrganizationsChapter 4: Technology and ListeningChapter 5: Dark Side of Organizational ListeningChapter 6: Appraisal of Strategic Organizational Listening Chapter 7: Building and Maintaining Strategic ListeningAppendix A: Observational GuideAppendix B: Interview GuideAppendix C: Questionnaire Item BankAppendix D: Planning Framework for Enhancing Strategic Listening