JOHN A. O'LOONEY is a Public Service Associate at the Carl Vinson Institute of Government, University of Georgia. He has worked with local and state government officials and agencies as an adviser, consultant, and program evaluator, and is director of the Internet Education Project, designed to provide Internet tools and applications for governments, teachers, and human service workers. Among his many publications are Economic Development and Environmental Control: Balancing Business and Community in an Age of NIMBYs and LULUs (Quorum, 1995), and Redesigning the Work of Human Services (Quorum, 1996).

• Introduction: Key Issues and Trends Thinking about Outsourcing Background, Goals,and Purposes of Outsource Deciding to Outsource Strategic Negotiating Strategies Managing Contracts Determining Needs Determining Cost and Prices and Choosing a Desired Payment Process Developing Work and Qualification Specifications and Other Preliminary Documents Contract Negotiations Contract Writing and Risk Management The Contract Awards Process Contract Monitoring Managing the Contract Process and Relationship The Nature and Dynamics of Contractual Relationships Contracting for Specific Services Specific State and Local Government Services Bibliography Index

JOHN A. O'LOONEY is a Public Service Associate at the Carl Vinson Institute of Government, University of Georgia. He has worked with local and state government officials and agencies as an adviser, consultant, and program evaluator, and is director of the Internet Education Project, designed to provide Internet tools and applications for governments, teachers, and human service workers. Among his many publications are Economic Development and Environmental Control: Balancing Business and Community in an Age of NIMBYs and LULUs (Quorum, 1995), and Redesigning the Work of Human Services (Quorum, 1996).

• Introduction: Key Issues and Trends Thinking about Outsourcing Background, Goals,and Purposes of Outsource Deciding to Outsource Strategic Negotiating Strategies Managing Contracts Determining Needs Determining Cost and Prices and Choosing a Desired Payment Process Developing Work and Qualification Specifications and Other Preliminary Documents Contract Negotiations Contract Writing and Risk Management The Contract Awards Process Contract Monitoring Managing the Contract Process and Relationship The Nature and Dynamics of Contractual Relationships Contracting for Specific Services Specific State and Local Government Services Bibliography Index

JOHN A. O'LOONEY is a Public Service Associate at the Carl Vinson Institute of Government, University of Georgia. He has worked with local and state government officials and agencies as an adviser, consultant, and program evaluator, and is director of the Internet Education Project, designed to provide Internet tools and applications for governments, teachers, and human service workers. Among his many publications are Economic Development and Environmental Control: Balancing Business and Community in an Age of NIMBYs and LULUs (Quorum, 1995), and Redesigning the Work of Human Services (Quorum, 1996).

• Introduction: Key Issues and Trends Thinking about Outsourcing Background, Goals,and Purposes of Outsource Deciding to Outsource Strategic Negotiating Strategies Managing Contracts Determining Needs Determining Cost and Prices and Choosing a Desired Payment Process Developing Work and Qualification Specifications and Other Preliminary Documents Contract Negotiations Contract Writing and Risk Management The Contract Awards Process Contract Monitoring Managing the Contract Process and Relationship The Nature and Dynamics of Contractual Relationships Contracting for Specific Services Specific State and Local Government Services Bibliography Index