Delivering Benefit

Prof Brian Sutton has over 40 years’ management and leadership experience. He has developed comprehensive information systems strategies, conducted large-scale re-engineering initiatives and led major organisational change. Dr Robina Chatham has over 35 years' experience in IT. She specialises in management development and executive coaching and is the author of a number of books including 'The Art of IT Management'.

'A highly valuable resource based upon sound management principles, with comprehensive and pertinent explanations. Great advice for those at all levels of leadership within the technology sector.'

• 1. Understanding Your Customers: How To Truly Delight Them2. Seeing the Big Picture and Thinking Strategically3. Seeing New Opportunities and Recognising The Unexpected Before It Happens4. Building A Spirit of Innovation5. Being Seen As Someone Who Helps Change To Happen6. Helping Your Team To Cope With The Rigours of Change