Leadership and Management of Quality in Higher Education

Professor Chenicheri Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality and evaluations. Associate Professor Len Webster has expertise in educational policy, educational development, quality development and flexible learning. Currently he is the Educational Adviser in the Centre for the Advancement of Learning and Teaching (CALT) at Monash University, Australia. He previously was the director of an educational development unit in the Faculty of Law, Monash University, where he was the Faculty Quality Development Coordinator. He has also been a reviewer of the Australian University Quality Agency conference proceedings. Dr Patricie Mertova is currently a Research Fellow in the Department of Education, University of Oxford, England. She was previously a Research Officer at the University of Queensland, and, prior to that, a Research Fellow in the Centre for the Advancement of Learning and Teaching (CALT) and the Centre for Higher Education Quality (CHEQ), Monash University, Australia. She has recently completed her PhD focusing on the academic voice in higher education quality. She has research expertise in the areas of higher education and higher education quality. Her background is also in the areas of linguistics, translation, cross-cultural communication and foreign languages.

• PrefaceList of figures and tablesAbout the authorsPart 1: OverviewChapter 1: Growth of the quality movement in higher educationAbstract:IntroductionWhere did quality come from?Quality development in higher educationWhat is quality?Critique of current higher education quality modelsSummaryPart 2: Leadership of Quality in Higher EducationChapter 2: Initiative-based quality development and the role of distributed leadershipAbstract:IntroductionQuality in a wider contextEvents crucial for the internal quality development at CBSThe aims of CBS’ quality workThe quality system developed at CBSDistributed leadershipConclusionChapter 3: A leadership model for higher education qualityAbstract:One scenario at Stable State UniversityIssues and action points involved in the scenarioChallenges for CEOs, senior administrators and faculty leadersBenefits from adopting the quality modelChapter 4: A framework for engaging leadership in higher education quality systemsAbstract:IntroductionBackgroundThe processThe productThe ELF in practice: unit improvementConclusionAcknowledgementsAppendix AAppendix BAppendix CPart 3: Approaches of Managers to Quality in Higher EducationChapter 5: Quality management in higher education: a comparative study of the United Kingdom, the Netherlands and FinlandAbstract:IntroductionQuality managementQuality and its links with autonomy and the freedom to manageApproachFindings from the case studiesThe case studies: similarities and differencesConclusionsChapter 6: Towards a culture of quality in South African higher educationAbstract:IntroductionA culture of qualityResearchEstablishing a culture of qualityConclusionPart 4: Auditing Quality in Higher EducationChapter 7: Auditors’ perspectives on quality in higher educationAbstract:Introduction to External Quality AssuranceStandardsApproaches to External Quality Assurance – costs, benefits and recurring lessonsConcluding commentsPart 5: Academic Development and Quality in Higher EducationChapter 8: Academic development as change leadership in higher educationAbstract:IntroductionAcademic development – an emerging profession‘Quality’ in the UK – an academic developer’s perspectiveThe nature of change in higher educationThe Assessment for Learning Initiative (TALI): a case study in institutional changeAnd finally …Chapter 9: Quality in the transitional process of establishing political science as a new discipline in Czech higher education (post 1989)Abstract:IntroductionContextScholarly output of Czech Political Science and the phenomenon of qualityTeaching and learning outcomes in Czech Political Science and the phenomenon of qualityConclusionAcknowledgementsChapter 10: Academic development and quality in Oman: mapping the terrainAbstract:IntroductionFrom an oil economy to a knowledge economyHigher education in Oman: seeking solutionsOman’s mechanism for quality: exploring the terrainSultan Qaboos University quality control mechanisms: mapping the terrainThe quality of inputsThe quality of processesPromoting a culture of academic qualityThe quality of outputsConclusionPart 6: Resources and Trends in Higher Education QualityChapter 11: New directions in quality managementAbstract:IntroductionAn evidence-based approachA shift towards studentsCalculating what countsMeasuring graduate skillsAssessing student engagementFeedback from employersMeasuring academic achievementSetting new parametersChapter 12: Dubai’s Free Zone model for leadership in the external quality assurance of higher educationAbstract:Higher education is culturally relativeThe United Arab EmiratesThe Dubai Free Zone model of higher education provisionThe Dubai Free Zone model of higher education quality assuranceConclusionsChapter 13: Trends in quality developmentAbstract:IntroductionThe importance of qualityThe location of qualityAn institutional level of qualityAn institutional approach to key performance indicatorsSystematic data moves quality from review to monitoringUsing systematic data for reward and remediationThe key is accountabilityLack of professionalisation remains an inhibitorThe future of external quality assuranceIndex