Humans and Machines at Work

Phoebe V. Moore works at Middlesex University London. She is an internationally known researcher and lecturer who writes about labour, technology and global governance. Martin Upchurch is Professor of International Employment Relations at Middlesex University London. He has published more than 40 articles in the field of labour studies and industrial relations.Xanthe Whittaker is a post-graduate student in the School of Management at the University of Leicester. Her doctoral research is an ethnographic study of digital journalism in the UK and her research interests include the digitalisation of work, atypical work, and labour process analysis.

“This book is a great read for anyone interested in learning about monitoring and surveillance of the workforce using digital technologies. This book will also appeal to scholars in the field of ethics in the workplace, sociology of work, and digital labor studies.” (Swatee B. Kulkarni, Journal of Business Ethics, Vol. 161, 2020)

• 1. Introduction.- 2. Digitalisation of work and resistance.- 3. Deep automation and the world of work.- 4. There is only one thing in life worse than being watched, and that is not being watched.- 5. The electronic monitoring of care work – the redefinition of paid working time.- 6. Social recruiting: control and surveillance in a digitised job market.- 7. Close watch of a distant manager.- 8. Hawthorne’s renewal: Quantified total self.- 9. ‘Putting it together, that’s what counts’.- 10. Technologies of control, communication, and calculation.