Professor Dr. Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, Director of the Institute of Information Systems, and Vice President Research and Innovation at the University of Liechtenstein. Jan has conducted over 300 studies in the area of IT and BPM, published in renowned outlets including MIT Sloan Management Review, MIS Quarterly (MISQ), the Journal of Management Information Systems (JMIS), the European Journal of Information Systems (EJIS), and Information Systems Journal (ISJ). He has authored and edited over 30 books, including the International Handbook on Business Process Management, and the books `BPM - Driving Innovation in a Digital World` and `Green BPM: Toward the Sustainable Enterprise`. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world. Professor Dr. Jan Mendling is a Full Professor with the Institute for Information Business at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research areas include Business Process Management, Conceptual Modelling and Enterprise Systems. He has published more than 300 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He has authored and edited over 15 books, including the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik (in German). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.

“The book is a useful and comprehensive summary of several real-life case studies for organizations and researchers. It is a valuable resource in the form of empirical evidence.” (Bálint Molnár, Computing Reviews, July, 2018)​

• Introduction.- Part I: Strategy and Governance.- Part II: Methods.- Part III: Information Technology.- Part IV: People and Culture.

Professor Dr. Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, Director of the Institute of Information Systems, and Vice President Research and Innovation at the University of Liechtenstein. Jan has conducted over 300 studies in the area of IT and BPM, published in renowned outlets including MIT Sloan Management Review, MIS Quarterly (MISQ), the Journal of Management Information Systems (JMIS), the European Journal of Information Systems (EJIS), and Information Systems Journal (ISJ). He has authored and edited over 30 books, including the International Handbook on Business Process Management, and the books `BPM - Driving Innovation in a Digital World` and `Green BPM: Toward the Sustainable Enterprise`. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world. Professor Dr. Jan Mendling is a Full Professor with the Institute for Information Business at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research areas include Business Process Management, Conceptual Modelling and Enterprise Systems. He has published more than 300 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He has authored and edited over 15 books, including the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik (in German). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.

“The book is a useful and comprehensive summary of several real-life case studies for organizations and researchers. It is a valuable resource in the form of empirical evidence.” (Bálint Molnár, Computing Reviews, July, 2018)​

• Introduction.- Part I: Strategy and Governance.- Part II: Methods.- Part III: Information Technology.- Part IV: People and Culture.

Professor Dr. Jan vom Brocke is head of the BPM group in Liechtenstein. He is Professor of Information Systems, the Hilti Endowed Chair of Business Process Management, Director of the Institute of Information Systems, and Vice President Research and Innovation at the University of Liechtenstein. Jan has conducted over 300 studies in the area of IT and BPM, published in renowned outlets including MIT Sloan Management Review, MIS Quarterly (MISQ), the Journal of Management Information Systems (JMIS), the European Journal of Information Systems (EJIS), and Information Systems Journal (ISJ). He has authored and edited over 30 books, including the International Handbook on Business Process Management, and the books `BPM - Driving Innovation in a Digital World` and `Green BPM: Toward the Sustainable Enterprise`. Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world. Professor Dr. Jan Mendling is a Full Professor with the Institute for Information Business at Wirtschaftsuniversität Wien (WU Vienna), Austria. His research areas include Business Process Management, Conceptual Modelling and Enterprise Systems. He has published more than 300 research papers and articles, among others in ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Information Systems, Data & Knowledge Engineering, and Decision Support Systems. He has authored and edited over 15 books, including the textbooks Fundamentals of Business Process Management and Wirtschaftsinformatik (in German). Jan is an invited speaker and trusted advisor on BPM serving many organizations around the world.

“The book is a useful and comprehensive summary of several real-life case studies for organizations and researchers. It is a valuable resource in the form of empirical evidence.” (Bálint Molnár, Computing Reviews, July, 2018)​

• Introduction.- Part I: Strategy and Governance.- Part II: Methods.- Part III: Information Technology.- Part IV: People and Culture.