Grazia Concilio has a PhD from the University of Naples, she is assistant professor in Urban Planning at Politecnico di Milano. She carried out research activity at the RWTH in Aachen (D), at the IIASA in Laxenburg (A) and at the Concordia University of Montreal, Canada. She is component of several national and international research projects, responsible for a CNR young scientist project and, coordinator of two European projects for Politecnico di Milano, namely Periphèria and My Neighbourhood. She is author of several articles and publications.Francesca Rizzo was a researcher at the Design Department of Politecnico di Milano and is currently a researcher at University of Bologna. She has a PhD in Telematics and Information from the University of Siena. She taught Human Computer Interaction and Interaction Design at University of Siena and at Politecnico di Milano. Fields of interest: User Centred Design (UCD), user studies and usability of interactive products. She is author of many articles and worked in different European Research Projects and coordinated, for The Design department of the Politecnico di Milano, Peripheria and Life 2.0 projects.

“The book provides a comprehensive account of the topic of smart cities as a human-driven approach for supporting urban transformation. … useful reading for spatial planners, policy makers and place managers that are more concerned with a search for answers to questions such as, what does it mean for citizens living, working and playing in a smart city?” (Eduardo Oliveira, Environment and Planning B, 2017)

• Part I. Needs for New Durable Visions.- Strategic Planning as Governance of Long Lasting Transformative Practices.- Urban Living Labs: Opportunities in and for Planning.- Smart Cities + Smart Citizens = Civic Intelligence?.- PART II. Complex Participatory Design Processes.- Design and the Transformation of Cities.- Design at the Intersection Among Cities Challenges, New Public Services and Policy Making.-Spatial Planning and Design Citizenship.- PART III. Innovating Governance and Economic Models.- The Frugal Government Concept Revisited.- From Public-Private-People Partnerships to Trading Zones in Urban Planning.- New Urban Services: Towards New Relations Between Economy and Society.- Socially Inclusive Urban Transformation After the Great Recession.- Part IV. Experiences.- The Human Smart City Manifesto. A Global Perspective.-SLETTEN Rethinking Urban Habitats Through Creative Management and Social Engagement.- MILAN Community Gardens, As Space for New Societal Assemblages and Learning on Public Goods.- AVEIRO Civic Movements to Promote Smarter Decisions for the Future of the City.- PALERMO Living Labs for Urban Regeneration.- Afterword.-  The Changing Face of Urban Planning: Toward Collaborative and Creative Cities.