Serviceology for Services

7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings

AvTakeshi Takenaka,Spring Han

Häftad, Engelska, 2020

Del i serien Communications in Computer and Information Science

548 kr

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Beskrivning

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Produktinformation

Utgivningsdatum:2020-02-14
Mått:155 x 235 x 18 mm
Vikt:493 g
Format:Häftad
Språk:Engelska
Serie:Communications in Computer and Information Science
Antal sidor:309
Förlag:Springer Verlag, Singapore
ISBN:9789811531170

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap
Teknik: allmänt inom Naturvetenskap och teknik
Nätverk och kommunikation inom Data och IT

Innehållsförteckning

Hospitality Management.- Service Innovation and Employee engagement.- Service Marketing and Consumer Behavior.- Customer Experience and Service Design.- Service Engineering and Implementation.