Serviceology for Services

5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

AvYoshinori Hara,Dimitris Karagiannis

Häftad, Engelska, 2017

Del 10371 i serien Lecture Notes in Computer Science

561 kr

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Beskrivning

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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