Maayan Davidovitz is Postdoctoral Research Fellow in the School of Education, Lester and Sally Entin Faculty of Humanities, Tel Aviv University, Israel. Nissim Cohen is Professor of Public Administration and Policy and the head of the School of Political Sciences at the University of Haifa, Israel. He is the author of Policy Entrepreneurship at the Street Level: Understanding the Effect of the Individual.

"Trust is central to human existence, so studying it is not a luxury but a necessity. By focusing on how street level bureaucrats shape and are shaped by trust, the authors provide a roadmap that greatly improves our understanding of modern governance in terms of implementation effectiveness and democratic legitimacy." — Nikolaos Zahariadis, International Studies, Rhodes College

• List of Illustrations Preface Introduction 1. Street-Level Bureaucracy 2. Why Trust? 3. The Context 4. Trust and the Citizen-Client 5. Trust and the System Concluding Remarks Appendix: Methodology and Field Work References Index

Maayan Davidovitz is Postdoctoral Research Fellow in the School of Education, Lester and Sally Entin Faculty of Humanities, Tel Aviv University, Israel. Nissim Cohen is Professor of Public Administration and Policy and the head of the School of Political Sciences at the University of Haifa, Israel. He is the author of Policy Entrepreneurship at the Street Level: Understanding the Effect of the Individual.

"Trust is central to human existence, so studying it is not a luxury but a necessity. By focusing on how street level bureaucrats shape and are shaped by trust, the authors provide a roadmap that greatly improves our understanding of modern governance in terms of implementation effectiveness and democratic legitimacy." — Nikolaos Zahariadis, International Studies, Rhodes College

• List of Illustrations Preface Introduction 1. Street-Level Bureaucracy 2. Why Trust? 3. The Context 4. Trust and the Citizen-Client 5. Trust and the System Concluding Remarks Appendix: Methodology and Field Work References Index

Maayan Davidovitz is Postdoctoral Research Fellow in the School of Education, Lester and Sally Entin Faculty of Humanities, Tel Aviv University, Israel. Nissim Cohen is Professor of Public Administration and Policy and the head of the School of Political Sciences at the University of Haifa, Israel. He is the author of Policy Entrepreneurship at the Street Level: Understanding the Effect of the Individual.

"Trust is central to human existence, so studying it is not a luxury but a necessity. By focusing on how street level bureaucrats shape and are shaped by trust, the authors provide a roadmap that greatly improves our understanding of modern governance in terms of implementation effectiveness and democratic legitimacy." — Nikolaos Zahariadis, International Studies, Rhodes College

• List of Illustrations Preface Introduction 1. Street-Level Bureaucracy 2. Why Trust? 3. The Context 4. Trust and the Citizen-Client 5. Trust and the System Concluding Remarks Appendix: Methodology and Field Work References Index