Bernd W. Wirtz - Böcker

The spread of the Internet into all areas of business activities has put a particular focus on business models. The digitalization of business processes is the driver of changes in company strategies and management practices alike. This textbook provides a structured and conceptual approach, allowing students and other readers to understand the commonalities and specifics of the respective business models.The book begins with an overview of the business model concept in general by presenting the development of business models, analyzing definitions of business models and discussing the significance of the success of business model management. In turn, Chapter 2 offers insights into and explanations of the business model concept and provides the underlying approaches and ideas behind business models. Building on these foundations, Chapter 3 outlines the fundamental aspects of the digital economy.In the following chapters the book examines various core models in thebusiness to consumer (B2C) context. The chapters follow a 4-C approach that divides the digital B2C businesses into models focusing on content, commerce, context and connection. Each chapter describes one of the four models and provides information on the respective business model types, the value chain, core assets and competencies as well as a case study. Based on the example of Google, Chapter 8 merges these approaches and describes the development of a hybrid digital business model.Chapter 9 is dedicated to business-to-business (B2B) digital business models. It shows how companies focus on business solutions such as online provision of sourcing, sales, supportive collaboration and broker services. Chapter 10 shares insight into the innovation aspect of digital business models, presenting structures and processes of digital business model innovation. The book is rounded out by a comprehensive case study on Google/Alphabet that combines all aspects of digital business models.Conceived as a textbook for students in advanced undergraduate courses, the book will also be useful for professionals and practitioners involved in business model innovation, and applied researchers.

The spread of the Internet into all areas of business activities has put a particular focus on business models. The digitalization of business processes is the driver of changes in company strategies and management practices alike. This textbook provides a structured and conceptual approach, allowing students and other readers to understand the commonalities and specifics of the respective business models.The book begins with an overview of the business model concept in general by presenting the development of business models, analyzing definitions of business models and discussing the significance of the success of business model management. In turn, Chapter 2 offers insights into and explanations of the business model concept and provides the underlying approaches and ideas behind business models. Building on these foundations, Chapter 3 outlines the fundamental aspects of the digital economy.In the following chapters the book examines various core models in thebusiness to consumer (B2C) context. The chapters follow a 4-C approach that divides the digital B2C businesses into models focusing on content, commerce, context and connection. Each chapter describes one of the four models and provides information on the respective business model types, the value chain, core assets and competencies as well as a case study. Based on the example of Google, Chapter 8 merges these approaches and describes the development of a hybrid digital business model.Chapter 9 is dedicated to business-to-business (B2B) digital business models. It shows how companies focus on business solutions such as online provision of sourcing, sales, supportive collaboration and broker services. Chapter 10 shares insight into the innovation aspect of digital business models, presenting structures and processes of digital business model innovation. The book is rounded out by a comprehensive case study on Google/Alphabet that combines all aspects of digital business models.Conceived as a textbook for students in advanced undergraduate courses, the book will also be useful for professionals and practitioners involved in business model innovation, and applied researchers.

Bernd Wirtz provides a valuable guideline for this new world, combining theory, facts, and practice.” Dr. Hubert Burda, German publisher and Managing Corporate Partner of Hubert Burda Media Holding KG“The media business is subject to substantial change while differences between distinctive media areas are fading away.

Bernd Wirtz provides a valuable guideline for this new world, combining theory, facts, and practice.” Dr. Hubert Burda, German publisher and Managing Corporate Partner of Hubert Burda Media Holding KG“The media business is subject to substantial change while differences between distinctive media areas are fading away.

“How are business models purposeful designed and structured? How can the models be implemented professionally and managed successfully and sustainably? In what ways can existing business models be adapted to the constantly changing conditions? In this clearly structured reference work, Bernd W. Wirtz gives an answer to all these issues and provides the reader with helpful guidance. Although, ‘Business Model Management’ is first and foremost a scientific reference book, which comprehensively addresses the theory of business models, with his book Bernd W. Wirtz also turns to practitioners. Not least, the many clearly analyzed case studies of companies in different industries contribute to this practical relevance. My conclusion: ‘Business Model Management’ is an informative and worthwhile read, both for students of business administration as a textbook as well as for experienced strategists and decision makers in the company as a fact-rich, practical compendium.”Matthias Müller, Chief Executive Officer Porsche AG (2010-2015), Chief Executive Officer (2015-2018) Volkswagen AG“In dynamic and complex markets a well thought out business model can be a critical factor for the success of a company. Bernd Wirtz vividly conveys how business models can be employed for strategic competition and success analysis. He structures and explains the major theoretical approaches in the literature and practical solutions in an easy and understandable way. Numerous examples from business practice highlight the importance of business models in the context of strategic management. The book has the potential to become a benchmark on the topic business models in the German-speaking world.”Hermann-Josef Lamberti, Member of the Board Deutsche Bank AG 1999-2012/ Member of the Board of Directors, Airbus Group  “The business environment has become increasingly complex. Due to changing conditions, the executive board ofa company is confronted with growing challenges and increasing uncertainty. Thus, a holistic understanding of the corporate production and performance systems is becoming more and more important. At this point, Bernd W. Wirtz introduces and presents the concept of the structured discussion of the own business model. Business models present operational service processes in aggregated form. This holistic approach channels the attention of management, supports a sound understanding of relationships and facilitates the adaption of the business to changing conditions. The management of business models is thus an integrated management concept. Through the conceptual presentation of complex issues the author makes a valuable contribution to the current literature. In particular, the referenced case studies from various industries make the book clear and very applicable to practice.”Dr. Lothar Steinebach, Member of the Board, Henkel AG 2007-2012/ Supervisory Board, ThyssenKrupp AG

“How are business models purposeful designed and structured? How can the models be implemented professionally and managed successfully and sustainably? In what ways can existing business models be adapted to the constantly changing conditions? In this clearly structured reference work, Bernd W. Wirtz gives an answer to all these issues and provides the reader with helpful guidance. Although, ‘Business Model Management’ is first and foremost a scientific reference book, which comprehensively addresses the theory of business models, with his book Bernd W. Wirtz also turns to practitioners. Not least, the many clearly analyzed case studies of companies in different industries contribute to this practical relevance. My conclusion: ‘Business Model Management’ is an informative and worthwhile read, both for students of business administration as a textbook as well as for experienced strategists and decision makers in the company as a fact-rich, practical compendium.”Matthias Müller, Chief Executive Officer Porsche AG (2010-2015), Chief Executive Officer (2015-2018) Volkswagen AG“In dynamic and complex markets a well thought out business model can be a critical factor for the success of a company. Bernd Wirtz vividly conveys how business models can be employed for strategic competition and success analysis. He structures and explains the major theoretical approaches in the literature and practical solutions in an easy and understandable way. Numerous examples from business practice highlight the importance of business models in the context of strategic management. The book has the potential to become a benchmark on the topic business models in the German-speaking world.”Hermann-Josef Lamberti, Member of the Board Deutsche Bank AG 1999-2012/ Member of the Board of Directors, Airbus Group  “The business environment has become increasingly complex. Due to changing conditions, the executive board ofa company is confronted with growing challenges and increasing uncertainty. Thus, a holistic understanding of the corporate production and performance systems is becoming more and more important. At this point, Bernd W. Wirtz introduces and presents the concept of the structured discussion of the own business model. Business models present operational service processes in aggregated form. This holistic approach channels the attention of management, supports a sound understanding of relationships and facilitates the adaption of the business to changing conditions. The management of business models is thus an integrated management concept. Through the conceptual presentation of complex issues the author makes a valuable contribution to the current literature. In particular, the referenced case studies from various industries make the book clear and very applicable to practice.”Dr. Lothar Steinebach, Member of the Board, Henkel AG 2007-2012/ Supervisory Board, ThyssenKrupp AG

This textbook introduces readers to digital business from a management standpoint. It provides an overview of the foundations of digital business with basics, activities and success factors, and an analytical view on user behavior. Dedicated chapters on mobile and social media present fundamental aspects, discuss applications and address key success factors. The Internet of Things (IoT) is subsequently introduced in the context of big data, cloud computing and connecting technologies, with a focus on industry 4.0, smart business services, smart homes and digital consumer applications, as well as artificial intelligence. The book then turns to digital business models in the B2C (business-to-consumer) and B2B (business-to-business) sectors.Building on the business model concepts, the book addresses digital business strategy, discussing the strategic digital business environment and digital business value activity systems (dVASs), as well as strategy development in the context of digital business. Special chapters explore the implications of strategy for digital marketing and digital procurement. Lastly, the book discusses the fundamentals of digital business technologies and security, and provides an outline of digital business implementation. A comprehensive case study on Google/Alphabet, explaining Google's organizational history, its integrated business model and its market environment, rounds out the book.

Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services.This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems.

Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services.This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems.

This textbook introduces readers to digital business from a management standpoint. It provides an overview of the foundations of digital business with basics, activities and success factors, and an analytical view on user behavior. Dedicated chapters on mobile and social media present fundamental aspects, discuss applications and address key success factors. The Internet of Things (IoT) is subsequently introduced in the context of big data, cloud computing and connecting technologies, with a focus on industry 4.0 and the  industrial metaverse. In addition, areas such as smart business services, smart homes and digital consumer applications as well as artificial intelligence, quantum computing and automation based on artificial intelligence will be analysed. The book then turns to digital business models in the B2C (business-to-consumer) and B2B (business-to-business) sectors.Building on the business model concepts, the book addresses digital business strategy, discussingthe strategic digital business environment and digital business value activity systems (dVASs), as well as strategy development in the context of digital business. Special chapters explore the implications of strategy for digital marketing and digital procurement. Lastly, the book discusses the fundamentals of digital business technologies and security, and provides an outline of digital business implementation. A comprehensive case study on Google/Alphabet, explaining Google's organizational history, its integrated business model and its market environment, rounds out the book.

Das Lexikon hilft, die Begriffswelt des Electronic Business zu verstehen sowie die Einsatzmoglichkeiten des Internet und die damit verbundenen Chancen erfolgreich zu nutzen. Ob Electronic Commerce oder Mobile Commerce, ob Electronic Communication oder Electronic Information, ob Web-Design oder innovative Businessmodelle - in mehr als 2.000 Stichwortern finden Sie alles, was Sie uber Bedeutung und Umsetzung der neuen Technologien wissen mussen.

Sowohl das Markenwertmanagement als auch das Kundenwertmanagement erhalten eine immer grosser werdende Bedeutung fur Unternehmen in einem sich standig verstarkenden Wettbewerb. Dieses Buch beinhaltet neben einer Darstellung dieser beiden zentralen Aspekte vor allem Anregungen fur die strategische Planung und effiziente operative Umsetzung. Es zeigt anhand von Beispielen aus der Praxis, wie Unternehmen dies schon heute erfolgreich umsetzen.

Steigende Kundenansprüche und Innovationen im Internetvertrieb erfordern ein zielgerichtetes Management sowie eine flexible Ausgestaltung multipler Absatzkanäle. Dieses Buch gibt einen umfassenden und systematischen Überblick über die Grundlagen sowie das Management von Multi-Channel-Marketing.

Das Direktmarketing ist als zentrales Marketinginstrument neben der klassischen Kommunikation nicht mehr wegzudenken. Dieses Buch behandelt - aufbauend auf terminologischen und theoretischen Grundlagen - zentrale Instrumente sowie den ganzheitlichen Managementprozess des Direktmarketings. Ein weiterer Schwerpunkt liegt auf der Integration von Offline- und Online-Kampagnen. Fallbeispiele fördern ein schnelles Verständnis der zuvor erläuterten Inhalte.

Ein umfassender und fundierter Überblick über das Management von Mergers & Acquisitions, wobei auch die Post-Merger-Integration ausführlich behandelt wird. Ein Buch mit hohem Praxisbezug, das eine ganze Reihe konkreter Handlungsempfehlungen vermittelt.

Dieses Buch zeigt, dass Business Models eine hohe Bedeutung und Verwendung in der Unternehmenspraxis haben. Seit einigen Jahren werden diese auch im Forschungsbereich mit zunehmendem Interesse behandelt. Das Buch gibt einen umfassenden Überblick zum State of the Art. Es zeigt Managementinstrumente und erfolgreiche Fallstudien für Business Model Management.

Der Medien- und Kommunikationssektor hat sich zu einem zentralen Wirtschaftsbereich in der Informationsgesellschaft entwickelt. Dieses Buch behandelt das Medienmanagement für die elektronischen und printbasierten Medien. Vor dem Hintergrund der Branchenkonvergenz werden die grundlegenden Entwicklungen, Wertschöpfungsstrukturen, Geschäftsmodelle und Wettbewerbsstrategien im Rahmen einer integrierten Managementbetrachtung dargestellt. Darüber hinaus werden neuere Entwicklungen bei Internetmedien behandelt.

Digital Business ist ein wesentlicher Erfolgs- und Wettbewerbsfaktor für Unternehmen. Das Buch behandelt umfassend  die Grundlagen, Strategien, Geschäftsmodelle und Entwicklungsmöglichkeiten. Neben operativen Managementthemen werden neu in der 8. Auflage auch die digitale Transformation, die digitale Automatisierung und Robotik, Ansätze der Künstlichen Intelligenz und das Quantum Computing thematisiert.

Increasing customer demands and innovations in digital sales require targeted management and flexible organisation of multiple sales channels. Multi-channel marketing can be used to achieve outstanding competitive advantages. This book provides a comprehensive and systematic overview of the fundamentals and management of multi-channel marketing. The book understands multi-channel marketing as an integrative marketing system with special consideration of digital technologies.“Multi-Channel-Marketing is with increasing frequency a key success factor for companies in competition for customers. Bernd Wirtz’ textbook provides a clearly patterned, incorporated and theoretically funded overview for this purpose. The author excellently succeeded in illustrating in a descriptive way the considerable complexity and breadth of applicability and contemporaneously establishing a high practical relevance.”Dr. Rainer Hillebrand, Member of the Supervisory Board Otto Group (2019-), Member of the Executive Board of the Otto Group for Strategy, E-Commerce, Business Intelligence (1999-2019)“Wirtz examines the whole path down from theoretical basic knowledge of Multi-Channel-Marketing right up to the practical realization. This book is a needed approach which is at the same time a reference book for specific issues. The Wirtz’ is essential for everyone who is concerned with this highly topical subject in his studies or in practice already.”Dr. Arno Mahlert, Chief Executive Officer Tchibo Holding AG (2004-2009), Member of the Board of Directors Peek&Cloppenburg KG and maxingvest AG

Increasing customer demands and innovations in digital sales require targeted management and flexible organisation of multiple sales channels. Multi-channel marketing can be used to achieve outstanding competitive advantages. This book provides a comprehensive and systematic overview of the fundamentals and management of multi-channel marketing. The book understands multi-channel marketing as an integrative marketing system with special consideration of digital technologies.“Multi-Channel-Marketing is with increasing frequency a key success factor for companies in competition for customers. Bernd Wirtz’ textbook provides a clearly patterned, incorporated and theoretically funded overview for this purpose. The author excellently succeeded in illustrating in a descriptive way the considerable complexity and breadth of applicability and contemporaneously establishing a high practical relevance.”Dr. Rainer Hillebrand, Member of the Supervisory Board Otto Group (2019-), Member of the Executive Board of the Otto Group for Strategy, E-Commerce, Business Intelligence (1999-2019)“Wirtz examines the whole path down from theoretical basic knowledge of Multi-Channel-Marketing right up to the practical realization. This book is a needed approach which is at the same time a reference book for specific issues. The Wirtz’ is essential for everyone who is concerned with this highly topical subject in his studies or in practice already.”Dr. Arno Mahlert, Chief Executive Officer Tchibo Holding AG (2004-2009), Member of the Board of Directors Peek&Cloppenburg KG and maxingvest AG

Vor diesem Hintergrund nimmt das Lehrbuch eine am öffentlichen Management und der Verwaltung orientierte Perspektive ein, um das E-Government-Konzept besser zu verstehen und hilfreiche Einblicke sowie strategische Vorgehensweisen für die erfolgreiche Implementierung vonE-Government Services zu geben.

Die vorliegende Studie zeigt: Der Wandel von der Industrie- zur Informationsgesell­ schaft findet in rasanter Geschwindigkeit statt. Das Internet hat einen festen Platz in un­ serer Gesellschaft eingenommen und wird in seiner Bedeutung auf allen Ebenen, sei es geschäftlich für den Kontakt mit Geschäftspartnern aus aller Welt, sei es im Rahmen der Ausbildung durch den Zugang zu Wissen und Informationen über den Schulbetrieb hin­ aus oder auch im ganz privaten Bereich, weiter anwachsen. Die zunehmende Bedeutung des Internets und die Möglichkeit, Informationen aus einer bisher ungekannten Vielfalt von Quellen zu erschließen, erfordert auch die Fähigkeit, digitale Inhalte in sozial und wirtschaftlich wertvolles Wissen umzuwandeln. Es besteht daher für diejenigen, die keinen Zugang zum Medium Internet haben, die Gefahr, dass sie den Anschluss verlieren und sich mittelfristig Ausgrenzungseffekten gegenübersehen - z. B. bei der Erlangung von Ausbildungs- und Arbeitsplätzen oder beim Bezug staatli­ cher und privater Dienstleistungen. Es bedarf daher eines engen Schulterschlusses zwischen Politik und Wirtschaft, wenn es darum geht, alle Bürger in Deutschland an den ökonomischen und sozialen Vorteilen des Internets teilhaben zu lassen. Wie bereits im eEurope-Aktionsplan der Europäischen Union für die Entwicklung des Breitbandmarktes ausgeführt, kommt den staatlichen Stellen eine besondere Vorreiterrolle bei der Einführung der neuen Technologien zu. Dieser können sie beispielsweise durch die Onlinebereitstellung öffentlicher Dienstleis­ tungen oder die Einrichtung und Förderung öffentlicher Zugänge zum Internet gerecht werden.

Im Zuge des gesellschaftlichen Wandels von der postmodernen Industriegesellschaft hin zur Informationsgesellschaft nimmt die Quantität und Qualität von Informationen 1 neue Dimensionen an. Der Begriff Informations bzw. Wissensgesellschaft bezeichnet dabei die Entwicklung, dass innerhalb einer Gesellschaft Güter und Dienstleistungen aus dem Bereich der Informations und Kommunikationstechnologie zunehmend an Bedeutung gewinnen. Demgegenüber nimmt der Einfluss industrieller Produktion, traditioneller Dienstleistungen und Handel kontinuierlich ab. Innerhalb der Informa tionsgesellschaft dominiert der Produktionsfaktor „Wissen“ respektive „Information“. Nie zuvor waren Informationen so umfangreich und konzentriert verfügbar. Insbesondere das Internet als Kristallisationspunkt dieser Entwicklung ermöglicht den orts und zeitunabhängigen sowie punktgenauen Zugriff auf ein bisher ungeahntes Ausmaß an Wissen, das zuvor in der postmodernen Industriegesellschaft nur verteilt vorhanden war. Aufgrund der dynamischen Entwicklung der Informations und Kommunikationstechnologien kann dieser Zugriff mit geringen Kosten oder nahezu kostenlos erfolgen. Die Ubiquität von Informationen und Wissen ist zu dem kenn zeichnenden Merkmal der Informationsgesellschaft geworden. Innerhalb der Informationsgesellschaft werden zunehmend gesellschaftspolitische, volkswirtschaftliche und betriebswirtschaftliche Bereiche beeinflusst und verändert. Gewohnte Strukturen und Wirkungszusammenhänge werden in Frage gestellt, weil grundlegende Innovationen der modernen Informations und Kommunikationstech nologie Veränderungen in den Interaktionsstrukturen hervorrufen. So werden Kon sumenten etwa zunehmend neue und vorwiegend informationsbasierte Produkte und Dienstleistungen offeriert. Darüber hinaus werden auch die Modalitäten, wie Personen und Organisationen miteinander in Kontakt treten, in verstärktem Ausmaß durch moderne Technologien determiniert. Wechselbeziehungen sind nunüberwiegend 2 elektronisch, vernetzt und „real time“.

Der Medien- und Kommunikationssektor hat sich zu einem zentralen Wirtschaftsbereich in der Informationsgesellschaft entwickelt. Dieses Buch ermöglicht eine Vertiefung grundlegender Begriffe und Zusammenhänge und ist ein unverzichtbarer Begleiter zum Selbststudium sowie zur Prüfungsvorbereitung.