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The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:
Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.
Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.
Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.
Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.
The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.
829 kr
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The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:
Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.
Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.
Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.
Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.
The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.
1 332 kr
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This Encyclopedia brings together the vast array of historical research into the reality of the man, the teachings, the acts, and the events ascribed to him that have served as the foundational story of one of the world''s central religions. This kind of historiography is not biography. The historical study of the Jesus stories and the transmission of these stories through time have been of seminal importance to historians of religion. Critical historical examination has provided a way for scholars of Christianity for centuries to analyze the roots of legend and religion in a way that allows scholars an escape from the confines of dogma, belief, and theological interpretation. In recent years, historical Jesus studies have opened up important discussions concerning anti-Semitism and early Christianity and the political and ideological filtering of the Jesus story of early Christianity through the Roman empire and beyond. Entries will cover the classical studies that initiated the new historiography, the theoretical discussions about authenticating the historical record, the examination of sources that have led to the western understanding of Jesus'' teachings and disseminated myth of the events concerning Jesus'' birth and death. Subject areas include:
the history of the historical study of the New Testament: major contributors and their works theoretical issues and concepts methodologies and criteria historical genres and rhetorical styles in the story of Jesus historical and rhetorical context of martyrdom and messianism historical teachings of Jesus teachings within historical context of ethics titles of Jesus historical events in the life of Jesus historical figures in the life of Jesus historical use of Biblical figures referenced in the Gospels places and regions institutions the history of the New Testament within the culture, politics, and law of the Roman Empire.1 191 kr
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This Encyclopedia brings together the vast array of historical research into the reality of the man, the teachings, the acts, and the events ascribed to him that have served as the foundational story of one of the world''s central religions. This kind of historiography is not biography. The historical study of the Jesus stories and the transmission of these stories through time have been of seminal importance to historians of religion. Critical historical examination has provided a way for scholars of Christianity for centuries to analyze the roots of legend and religion in a way that allows scholars an escape from the confines of dogma, belief, and theological interpretation. In recent years, historical Jesus studies have opened up important discussions concerning anti-Semitism and early Christianity and the political and ideological filtering of the Jesus story of early Christianity through the Roman empire and beyond. Entries will cover the classical studies that initiated the new historiography, the theoretical discussions about authenticating the historical record, the examination of sources that have led to the western understanding of Jesus'' teachings and disseminated myth of the events concerning Jesus'' birth and death. Subject areas include:
the history of the historical study of the New Testament: major contributors and their works theoretical issues and concepts methodologies and criteria historical genres and rhetorical styles in the story of Jesus historical and rhetorical context of martyrdom and messianism historical teachings of Jesus teachings within historical context of ethics titles of Jesus historical events in the life of Jesus historical figures in the life of Jesus historical use of Biblical figures referenced in the Gospels places and regions institutions the history of the New Testament within the culture, politics, and law of the Roman Empire.319 kr
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