Gavin Brookes – författare
603 kr
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797 kr
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The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:
Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.
Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.
Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.
Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.
The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.
769 kr
Läs direkt efter köp
The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book:
Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation.
Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback.
Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices.
Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us.
The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.
685 kr
Läs direkt efter köp
Corpus Linguistics for Health Communication provides an accessible and practical introduction to the use of corpus linguistics methods to analyse health-related language use across various contexts and genres. Offering a critical review of the field, discussion of extended case studies, and practical exercises based on spoken, written, and digital language data, this book:
introduces the fields of health communication and corpus linguistics and critically reviews cutting-edge studies in the burgeoning area of corpus-based health communication;
describes the processes involved in planning a corpus linguistics study of health communication, including designing and building a corpus, selecting tools, and implementing techniques of analysis;
demonstrates how corpus linguistics methods can – and have – been applied to the study of spoken, written, and digital health communication, offering critical reflections and suggesting areas for future development.
Corpus Linguistics for Health Communication is essential reading for those working at the interface of corpus linguistics and health communication. Both those with a little or a lot of experience in either field will find value in its pages.
685 kr
Läs direkt efter köp
Corpus Linguistics for Health Communication provides an accessible and practical introduction to the use of corpus linguistics methods to analyse health-related language use across various contexts and genres. Offering a critical review of the field, discussion of extended case studies, and practical exercises based on spoken, written, and digital language data, this book:
introduces the fields of health communication and corpus linguistics and critically reviews cutting-edge studies in the burgeoning area of corpus-based health communication;
describes the processes involved in planning a corpus linguistics study of health communication, including designing and building a corpus, selecting tools, and implementing techniques of analysis;
demonstrates how corpus linguistics methods can – and have – been applied to the study of spoken, written, and digital health communication, offering critical reflections and suggesting areas for future development.
Corpus Linguistics for Health Communication is essential reading for those working at the interface of corpus linguistics and health communication. Both those with a little or a lot of experience in either field will find value in its pages.
237 kr
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