Harry Bouwman – författare

Consideration is given to how ICT is adopted, implemented and used within organizations. Throughout special features will help readers clarify their understanding. These features include:

-Case studies and vignettes that chart the opportunities and pitfalls created by ICT

-Useful chapter introductions

-An up to date glossary of concepts and abbreviations

Consideration is given to how ICT is adopted, implemented and used within organizations. Throughout special features will help readers clarify their understanding. These features include:

-Case studies and vignettes that chart the opportunities and pitfalls created by ICT

-Useful chapter introductions

-An up to date glossary of concepts and abbreviations

Consideration is given to how ICT is adopted, implemented and used within organizations. Throughout special features will help readers clarify their understanding. These features include:

-Case studies and vignettes that chart the opportunities and pitfalls created by ICT

-Useful chapter introductions

-An up to date glossary of concepts and abbreviations

Modern economies depend on innovation in services for their future growth. Service innovation increasingly depends on information technology and digitization of information processes. Designing new services is a complex matter, since collaboration with other companies and organizations is necessary. Service innovation is directly related to business models that support these services, i.e. services can only be successful in the long run with a viable business model that creates value for its customers and providers. This book presents a theoretically grounded yet practical approach to designing viable business models for electronic services, including mobile ones, i.e. the STOF model and – based on it – the STOF method. The STOF model provides a ‘holistic’ view on business models with four interrelated perspectives, i.e., Service, Technology, Organization and Finance. It elaborates on critical design issues that ultimately shape the business model and drive its viability.

After the dramatic failures of the dot coms in 2000 and 2001, many observers were quick to report on the death of electronic commerce. Investor confidence sagged, stock prices of technology firms in nearly all of the related sectors suffered. In reality, the picture is not nearly as dismal as the press would have us believe. E-commerce is not dead, but it has moved beyond its overhyped beginning stage. This book is an effort to sort through the hype, providing a realistic assessment of the state of electronic commerce today, and the important areas of opportunity and challenge for tomorrow. The book sees all kind of developments where e-business is becoming an integral part of ‘traditional’ business processes, with special emphasis on practical and policy importance. E-commerce scholars from a number of disciplines and countries contribute to assess the impact of the dot com bust and the current state of e-commerce.