Primer for Crisis Communication Theory

Finn Frandsen is Professor of Corporate Communication and Crisis Management in the Department of Management, Aarhus University, Denmark.W. Timothy Coombs is an advisor for the Centre for Crisis and Risk Communications. His primary area of research and consulting is crisis communication. Winni Johansen is Professor of Corporate Communication and Crisis Management in the Department of Management, Aarhus University, Denmark.

“This is the book scholars and practitioners have been waiting for. The essential theories, across risk communication, crisis communication, and other relevant areas, are infused with practical insights and actionable takeaways based on empirical evidence. This volume is a model for translational research that advances crisis research, practice, and education.”Yan Jin, C. Richard Yarbrough Professor in Crisis Communication Leadership, Director and Co-Founder of the Crisis Communication Think Tank, University of Georgia, USA“For those who are curious about the theory that drives the practice, this book is a gem. It stands out as one of the most comprehensive, yet easy-to-read, books on risk and crisis communication theory. A must-have for anyone looking to deepen their understanding of the field.”Chiara Valentini, Professor, Head of the Discipline, JSBE—Jyväskylä School of Business and Economics, Jyväskylä, Finland

• PrefaceChapter 1 Introduction to and Overview of TheoryRisk Communication SectionChapter 2 Protective Action Decision ModelChapter 3 Social Amplification of RiskChapter 4 CovelloChapter 5 Anger ActivismChapter 6 Extended Parallel Process ModelChapter 7 Warning Response ModelCrisis Communication SectionChapter 8 Corporate ApologiaChapter 9 Image Restoration/Repair TheoryChapter 10 Situational Crisis Communication TheoryChapter 11 Stealing ThunderChapter 12 Integrated Crisis MappingChapter 13 Threat AssessmentChapter 14 Social-Mediated Crisis CommunicationChapter 15 ParacrisisChapter 16 Rhetorical Arena TheoryChapter 17 Focusing EventChapter 18 Crisis ExploitationGeneral Theories Relevant to Crisis CommunicationChapter 19 Stress Inoculation TheoryChapter 20 Communication Theory of ResilienceChapter 21 Concluding Remarks and ObservationsIndex