Interspecies Emotional Labour

Tiamat Warda is a Postdoctoral Researcher at the University of Lapland, Finland. Her research brings academic knowledge together with practitioner expertise to understand how the organisation and regulation of multispecies workplaces, and the education of workers across species, can be advanced to improve interspecies emotional labour practices.

‘In this rich ethnography, insightful vignettes and stories illustrate that both animals and humans are shaped by the values of the workplace; regulating their expressions and feelings, and collaborating to perform the efficient and professional self. A timely update to the field of multispecies emotion work and to human-animal studies.’Professor Lindsay Hamilton, School for Business and Society, University of York, UK‘Thoughtfully rooted, analytically nuanced, and ethically robust, this important book can strengthen both scholarship and multispecies work-lives in compelling and humane ways.’Kendra Coulter, Professor, management and organizational studies, and Coordinator of animal ethics and sustainability leadership, Huron University College, Western University‘This fascinating book extends our conceptualisation of classical emotional labour beyond humans to dogs. In a 9-year multispecies ethnography of the Guide Dog industry, Tiamat Warda expertly illustrates a nuanced discussion of interspecies practices, advancing ‘sustainable emotional labour’ in multispecies work. An engaging read and highly recommended!’ Dr Linda Tallberg, Faculty of Social Sciences, University of Lapland (Finland), Co-editor of The Oxford Handbook of Animal Organization Studies‘Warda’s ethnographic study of guide dog work provides rich insight into the ways in which both humans and dogs are required to perform emotional labour throughout different aspects of their work together. A pioneering study, it is sure to stimulate further critical engagement with emotional labour within the developing field of Animal Organization Studies.’Professor Katherine Dashper, Leeds Beckett University, UK

• About the author Foreword Acknowledgements List of abbreviations Preface 1 - Guiding Emotions: an introduction to interspecies emotional labour 2– Interspecies emotional labour in multispecies workplaces 3 – Assessing and selecting for interspecies emotional labour 4 – Preparing workers for interspecies emotional labour 5 – Sustaining interspecies emotional labour in multispecies workplaces 6 – Interspecies emotional labour within challenging scenarios 7 – Where to from here? Index