Author Jan A. G. M. van Dijk: Jan A. G. M. van Dijk is Professor of Communication Science and Chair of the Department of Media, Communication, and Organization at the University of Twente, The Netherlands.Author Alexander J. A. M. van Deursen: Alexander van Deursen is Assistant Professor in the the Department of Media, Communication and Organization at the University of Twente, The Netherlands.

"If you ever thought using the Internet is straightforward, this book will change your mind. Its many complexities are laid out here posing challenges to all of us as users, and to some of us as interface and content designers, educators, and policymakers. All these challenges must be met, the authors argue, if the Internet is not to exacerbate the already problematic inequalities in our society." - Sonia Livingstone, Department of Media and Communications, London School of Economics and Political Science, UK

• 1. Introduction 2. Defining Internet Skills 3. Impact: Why Digital Skills are the Key to the Information Society 4. Current Levels of Internet Skills 5. Solutions: Better Design 6. Solutions: Learning Digital Skills 7. Conclusions and Policy Perspectives