Edited by the late Myron D. Fottler, formerly Professor, the late Donna Malvey, formerly Associate Professor, College of Health and Public Affairs, University of Central Florida and Donna J. Slovensky, Professor and Senior Associate Dean for Academic and Faculty Affairs, School of Health Professions, University of Alabama at Birmingham, US

'The editors have created an important resource for healthcare management practitioners and students, effectively presenting the most up-to-date knowledge on issues critical to the management of healthcare organizations by experts in their fields. This book offers keen insights into the many challenges that the healthcare industry faces, and more importantly, actions that leaders can take to meet them.'

• Contents:1. Managing Complex Healthcare OrganizationsJames W. Begun and Marcus Thygeson2. Leadership ResiliencePamela E. Paustian3. High Reliability OrganizationsPatrice L. Spath4. Organizational PlanningJ.M.”Mickey” Trimm and John Gill5. Customer ServiceMyron D. Fottler and Tina Yeung6. Human Resources ManagementMyron D. Fottler, Donna Malvey, John C. Hyde and Clyde Deschamp7. Disaster Preparedness and ResponseBryan K. Breland8. Organizational ExcellenceLeonard H. Friedman9. CommunicationCharles F. Wainright and Amanda Raffenaud10. Healthcare Marketing and Social MediaDonna Malvey, Alicia Beardsley, Peggy K. Howse and Sandra Ruff11. Employee MotivationSteve J. O’Connor, Nancy Borkowski and Ross Kemp12. Organization Change and Transformation Nancy Borkowski 13. Innovations in Healthcare DeliveryDonna Malvey, Alicia Beardsley, Hannah Nguyen, and Myron D. Fottler 14. Reducing Medical ErrorsJoseph G. Van Matre and Donna J. Slovensky15. HIT to Enhance Patient Care and Organizational PerformanceNir Menachemi, Saurabh Rahurkar and Willi L. Tarver16. The Many Lives of DataJames H. Willig17. Managing Clinical ProfessionalsTimothy R. Hureta, Ann Scheck McAlearney and Eric W. Ford18. Healthcare Insurance and FinanceDean G. Smith19. Long-Term CareCarol Molinari and Tina Zhang20. Ethical Challenges in HealthcareKurt Darr and Carla J. Sampson21. The Future of Healthcare: The Editors Weigh InMyron D. Fottler, Donna Malvey and Donna J. SlovenskyIndex

Edited by the late Myron D. Fottler, formerly Professor, the late Donna Malvey, formerly Associate Professor, College of Health and Public Affairs, University of Central Florida and Donna J. Slovensky, Professor and Senior Associate Dean for Academic and Faculty Affairs, School of Health Professions, University of Alabama at Birmingham, US

'The editors have created an important resource for healthcare management practitioners and students, effectively presenting the most up-to-date knowledge on issues critical to the management of healthcare organizations by experts in their fields. This book offers keen insights into the many challenges that the healthcare industry faces, and more importantly, actions that leaders can take to meet them.'

• Contents:1. Managing Complex Healthcare OrganizationsJames W. Begun and Marcus Thygeson2. Leadership ResiliencePamela E. Paustian3. High Reliability OrganizationsPatrice L. Spath4. Organizational PlanningJ.M.”Mickey” Trimm and John Gill5. Customer ServiceMyron D. Fottler and Tina Yeung6. Human Resources ManagementMyron D. Fottler, Donna Malvey, John C. Hyde and Clyde Deschamp7. Disaster Preparedness and ResponseBryan K. Breland8. Organizational ExcellenceLeonard H. Friedman9. CommunicationCharles F. Wainright and Amanda Raffenaud10. Healthcare Marketing and Social MediaDonna Malvey, Alicia Beardsley, Peggy K. Howse and Sandra Ruff11. Employee MotivationSteve J. O’Connor, Nancy Borkowski and Ross Kemp12. Organization Change and Transformation Nancy Borkowski 13. Innovations in Healthcare DeliveryDonna Malvey, Alicia Beardsley, Hannah Nguyen, and Myron D. Fottler 14. Reducing Medical ErrorsJoseph G. Van Matre and Donna J. Slovensky15. HIT to Enhance Patient Care and Organizational PerformanceNir Menachemi, Saurabh Rahurkar and Willi L. Tarver16. The Many Lives of DataJames H. Willig17. Managing Clinical ProfessionalsTimothy R. Hureta, Ann Scheck McAlearney and Eric W. Ford18. Healthcare Insurance and FinanceDean G. Smith19. Long-Term CareCarol Molinari and Tina Zhang20. Ethical Challenges in HealthcareKurt Darr and Carla J. Sampson21. The Future of Healthcare: The Editors Weigh InMyron D. Fottler, Donna Malvey and Donna J. SlovenskyIndex