Materials of Service Design

Johan Blomkvist, Assistant Professor in Design, Department of Computer and Information Science (IDA), Linköping University, Sweden, Simon Clatworthy, Professor in Design, Institute of Design, The Oslo School of Architecture and Design, Norway and Stefan Holmlid, Professor in Design, IDA, Linköping University, Sweden

‘If design is about forming materials, then what are the materials of Service Design? Co-authored by academicians Johan Blomkvist, Simon Clatworthy, and Stefan Holmlid and published by Edward Elgar Publishing, “The Materials of Service Design” is a ground-breaking study that fully explores this question by establishing a discourse around the materials of service design, discussing materials as a means to study what service design is and could be.’

• Contents:Preface ixPrologue: defining materialPart 1: Introduction: something made the object of studyChapter 1: The move away from matter in art and designSimon ClatworthyChapter 2: The core of design is in the makingSimon ClatworthyChapter 3: Representations in service designJohan BlomkvistChapter 4: Service as materialStefan HolmlidChapter 5: Cultural bodies empowered to perform services: a critical perspectiveYoko Akama and Cameron TonkinwisePart 2: The constituents of which something is composedChapter 1: Introduction to a library of materialsChapter 2: Social structuresJosina Vink and Kaisa Koskela-HuotariChapter 3: Touch-points as a materialSimon ClatworthyChapter 4: Thinking: an underexplored service design materialRike Neuhoff, Luca Simeone, and Lea Holst LaursenChapter 5: Culture as a materialClaire Dennington and Simon ClatworthyInterlude 1: Materiality in design from a practitioner perspective: interview with Markus Edgar Hormeß, Adam Lawrence and Marc Stickdorn (26 April 2022)Chapter 6: Time, timing, time-ingStefan HolmlidChapter 7: Organisations as materialOlivia T. Harre and Lene NielsenChapter 8: Conversations as a service design materialJonathan RommChapter 9: Ritual: meaningful material for service designTed MatthewsChapter 10: Certainty and its artefactsThea Snow and Stefan HolmlidInterlude 2: Expertise as material of service design: interview with Lavrans Løvlie (2 December 2021)Chapter 11: CollaborationsPer Linde and Anna SeravalliChapter 12: Behaviour as service design materialJohan BlomkvistChapter 13: Experience as a materialSimon ClatworthyChapter 14: Data matter: as data become matter, design mattersPetter FalkChapter 15: Clay: a tangible catalystMatilda LegebyInterlude 3: Data as material of servicesChapter 16: Human bodiesFernando Secomandi and Frederick van AmstelChapter 17: SoundAna Kuštrak Korper and Vanessa RodriguesChapter 18: The service offering as a materialSimon ClatworthyChapter 19: Policy, governanceStefan HolmlidPart 3: Qualities by which something may be categorisedChapter 1: Making sense of a material mixChapter 2: Categorisation of materials as a way of understanding their characteristicsChapter 3: Addressing the material mix: service as hypermaterialChapter 4: Layered materials and layered materialityChapter 5: A move towards a framework for materialsPart 4: A performer’s repertoire (the service designer’s material)Chapter 1: Aesthetics in service designSimon ClatworthyChapter 2: Service phantasmsJohan BlomkvistChapter 3: Service and design as bricolage and rhizomesStefan HolmlidChapter 4: Returning to the foundational questionIndex