Edited by the late Ronald J. Burke, formerly Professor Emeritus, Schulich School of Business, York University, Canada and Silvia Pignata, Senior Lecturer, STEM Unit,University of South Australia, Australia

'This Handbook should be commended for its international representation of public sector employees who tend to be undervalued and frequently occupy high stress jobs. The attention to negative health and well-being effects associated with high stress occupations, especially first responders such as fire, police, and healthcare is a major contribution to scholarly works in the organizational sciences. I expect that this edited volume will broaden understanding of the strategies for reducing workplace stress, leading to improved safety, health, and well-being outcomes for public sector workers.'--Leslie Hammer, Portland State University and Oregon Health and Science University, US'An outstanding piece of work. The book is well written, very readable and entertaining. Its topics are comprehensive and diverse, encompassing employees across a variety of public sector roles and occupations. Lessons learned are translated into practical guidelines for interventions and organizational change. This very interesting book will be an important resource for both researchers and students interested in the area of occupational stress and well-being - a great read!'--Jan de Jonge, Eindhoven University of Technology, the Netherlands'This book brings together an international group of top researchers to explore occupational stress in the context of the public sector. It explores what might be unique about a wide range of settings including education, first responders, health care, and social services. This book debunks the view of public employees having an easy time by underscoring how some of the most stressful jobs can be found in the public sector.'--Paul E. Spector, University of South Florida, US

• Contents:PART I INTRODUCTION1 Introducing the collection 2Silvia Pignata2 Increasing well-being of workers in the public sector: researchand practice 4Ronald J. Burke3 Trade unions and stress at work: the evolving responses andpolitics of health and safety strategies in the case of the UnitedKingdom 15Miguel Martínez Lucio4 Psychosocial factors and worker health: comparisons betweenprivate and public sectors in Australia 33Tessa S. Bailey, Mikaela S. Owen and Maureen F. DollardPART II STRESS AND WELL-BEING IN VARIOUS PUBLICSECTOR OCCUPATIONS5 Stress and well-being of first responders 58Dessa Bergen-Cico, Pruthvi Kilaru, Rachael Rizzo and Patricia Buore6 Managing boredom and motivation: the unusual case of stressin firefighting 74Maude Villeneuve, Pierre-Sébastien Fournier and Caroline Biron7 Nurses’ experiences of workplace mistreatment 88Zhiqing E. Zhou, Xin Xuan Che and Wiston A. Rodriguez8 Emotions in nursing 106Gillian Lewis and Neal M. Ashkanasy9 The impact of emotional intelligence on daily work life 122Keri A. Pekaar, Arnold B. Bakker, Dimitri van der Linden and MarisePh. Born10 Stress and well-being in prison officers 137Andrew J. Clements, Gail Kinman and Jacqui Hart11 Well-being in academic employees – a benchmarking approach 152Gail Kinman and Siobhan Wray12 Stress, well-being and aging in the Italian banking sector:evidence and future perspectives 167Gabriele Giorgi, Giulio Arcangeli, Jose M. Leon-Perez, MassimoFioriti, Eleonora Tommasi and Nicola MucciPART III CASE STUDIES OF EFFORTS TO BRING ABOUTORGANIZATIONAL CHANGE13 Applications of psychological capital in the public sector 182Carolyn M. Youssef-Morgan, Barbara L. Ahrens, Kristi Bockorny,Lanell Craig and Matthew Peters14 The benefits of individual proactive and adaptive performance:an organizational learning perspective 200Mindy Shoss, Clair Kueny and Dustin K. Jundt15 Building a health and safety culture: actions, commitment, andperceptions 216Sybil Geldart and Christine Alksnis16 An organizational perspective on well-being in the healthsector: a focus on leadership, systems, and culture 232Peter SpurgeonPART IV ORGANIZATIONAL INITIATIVES ANDCHANGING WORKPLACE ENVIRONMENTS17 Developing nurse leaders for well-being and performance 248Margaret M. Hopkins and Deborah A. O’Neil18 Introducing a National Well-being Service for emergencyresponders in the United Kingdom 260Ian Hesketh and Cary L. Cooper19 Occupational health and safety: in crisis, or in charge? 275Renae Hayward and John Durkin20 Stress in Australian universities: initiatives to enhance well-being 294Silvia PignataIndex 309

Edited by the late Ronald J. Burke, formerly Professor Emeritus, Schulich School of Business, York University, Canada and Silvia Pignata, Senior Lecturer, STEM Unit,University of South Australia, Australia

'This Handbook should be commended for its international representation of public sector employees who tend to be undervalued and frequently occupy high stress jobs. The attention to negative health and well-being effects associated with high stress occupations, especially first responders such as fire, police, and healthcare is a major contribution to scholarly works in the organizational sciences. I expect that this edited volume will broaden understanding of the strategies for reducing workplace stress, leading to improved safety, health, and well-being outcomes for public sector workers.'--Leslie Hammer, Portland State University and Oregon Health and Science University, US'An outstanding piece of work. The book is well written, very readable and entertaining. Its topics are comprehensive and diverse, encompassing employees across a variety of public sector roles and occupations. Lessons learned are translated into practical guidelines for interventions and organizational change. This very interesting book will be an important resource for both researchers and students interested in the area of occupational stress and well-being - a great read!'--Jan de Jonge, Eindhoven University of Technology, the Netherlands'This book brings together an international group of top researchers to explore occupational stress in the context of the public sector. It explores what might be unique about a wide range of settings including education, first responders, health care, and social services. This book debunks the view of public employees having an easy time by underscoring how some of the most stressful jobs can be found in the public sector.'--Paul E. Spector, University of South Florida, US

• Contents:PART I INTRODUCTION1 Introducing the collection 2Silvia Pignata2 Increasing well-being of workers in the public sector: researchand practice 4Ronald J. Burke3 Trade unions and stress at work: the evolving responses andpolitics of health and safety strategies in the case of the UnitedKingdom 15Miguel Martínez Lucio4 Psychosocial factors and worker health: comparisons betweenprivate and public sectors in Australia 33Tessa S. Bailey, Mikaela S. Owen and Maureen F. DollardPART II STRESS AND WELL-BEING IN VARIOUS PUBLICSECTOR OCCUPATIONS5 Stress and well-being of first responders 58Dessa Bergen-Cico, Pruthvi Kilaru, Rachael Rizzo and Patricia Buore6 Managing boredom and motivation: the unusual case of stressin firefighting 74Maude Villeneuve, Pierre-Sébastien Fournier and Caroline Biron7 Nurses’ experiences of workplace mistreatment 88Zhiqing E. Zhou, Xin Xuan Che and Wiston A. Rodriguez8 Emotions in nursing 106Gillian Lewis and Neal M. Ashkanasy9 The impact of emotional intelligence on daily work life 122Keri A. Pekaar, Arnold B. Bakker, Dimitri van der Linden and MarisePh. Born10 Stress and well-being in prison officers 137Andrew J. Clements, Gail Kinman and Jacqui Hart11 Well-being in academic employees – a benchmarking approach 152Gail Kinman and Siobhan Wray12 Stress, well-being and aging in the Italian banking sector:evidence and future perspectives 167Gabriele Giorgi, Giulio Arcangeli, Jose M. Leon-Perez, MassimoFioriti, Eleonora Tommasi and Nicola MucciPART III CASE STUDIES OF EFFORTS TO BRING ABOUTORGANIZATIONAL CHANGE13 Applications of psychological capital in the public sector 182Carolyn M. Youssef-Morgan, Barbara L. Ahrens, Kristi Bockorny,Lanell Craig and Matthew Peters14 The benefits of individual proactive and adaptive performance:an organizational learning perspective 200Mindy Shoss, Clair Kueny and Dustin K. Jundt15 Building a health and safety culture: actions, commitment, andperceptions 216Sybil Geldart and Christine Alksnis16 An organizational perspective on well-being in the healthsector: a focus on leadership, systems, and culture 232Peter SpurgeonPART IV ORGANIZATIONAL INITIATIVES ANDCHANGING WORKPLACE ENVIRONMENTS17 Developing nurse leaders for well-being and performance 248Margaret M. Hopkins and Deborah A. O’Neil18 Introducing a National Well-being Service for emergencyresponders in the United Kingdom 260Ian Hesketh and Cary L. Cooper19 Occupational health and safety: in crisis, or in charge? 275Renae Hayward and John Durkin20 Stress in Australian universities: initiatives to enhance well-being 294Silvia PignataIndex 309

Edited by the late Ronald J. Burke, formerly Professor Emeritus, Schulich School of Business, York University, Canada and Silvia Pignata, Senior Lecturer, STEM Unit,University of South Australia, Australia

'This Handbook should be commended for its international representation of public sector employees who tend to be undervalued and frequently occupy high stress jobs. The attention to negative health and well-being effects associated with high stress occupations, especially first responders such as fire, police, and healthcare is a major contribution to scholarly works in the organizational sciences. I expect that this edited volume will broaden understanding of the strategies for reducing workplace stress, leading to improved safety, health, and well-being outcomes for public sector workers.'--Leslie Hammer, Portland State University and Oregon Health and Science University, US'An outstanding piece of work. The book is well written, very readable and entertaining. Its topics are comprehensive and diverse, encompassing employees across a variety of public sector roles and occupations. Lessons learned are translated into practical guidelines for interventions and organizational change. This very interesting book will be an important resource for both researchers and students interested in the area of occupational stress and well-being - a great read!'--Jan de Jonge, Eindhoven University of Technology, the Netherlands'This book brings together an international group of top researchers to explore occupational stress in the context of the public sector. It explores what might be unique about a wide range of settings including education, first responders, health care, and social services. This book debunks the view of public employees having an easy time by underscoring how some of the most stressful jobs can be found in the public sector.'--Paul E. Spector, University of South Florida, US

• Contents:PART I INTRODUCTION1 Introducing the collection 2Silvia Pignata2 Increasing well-being of workers in the public sector: researchand practice 4Ronald J. Burke3 Trade unions and stress at work: the evolving responses andpolitics of health and safety strategies in the case of the UnitedKingdom 15Miguel Martínez Lucio4 Psychosocial factors and worker health: comparisons betweenprivate and public sectors in Australia 33Tessa S. Bailey, Mikaela S. Owen and Maureen F. DollardPART II STRESS AND WELL-BEING IN VARIOUS PUBLICSECTOR OCCUPATIONS5 Stress and well-being of first responders 58Dessa Bergen-Cico, Pruthvi Kilaru, Rachael Rizzo and Patricia Buore6 Managing boredom and motivation: the unusual case of stressin firefighting 74Maude Villeneuve, Pierre-Sébastien Fournier and Caroline Biron7 Nurses’ experiences of workplace mistreatment 88Zhiqing E. Zhou, Xin Xuan Che and Wiston A. Rodriguez8 Emotions in nursing 106Gillian Lewis and Neal M. Ashkanasy9 The impact of emotional intelligence on daily work life 122Keri A. Pekaar, Arnold B. Bakker, Dimitri van der Linden and MarisePh. Born10 Stress and well-being in prison officers 137Andrew J. Clements, Gail Kinman and Jacqui Hart11 Well-being in academic employees – a benchmarking approach 152Gail Kinman and Siobhan Wray12 Stress, well-being and aging in the Italian banking sector:evidence and future perspectives 167Gabriele Giorgi, Giulio Arcangeli, Jose M. Leon-Perez, MassimoFioriti, Eleonora Tommasi and Nicola MucciPART III CASE STUDIES OF EFFORTS TO BRING ABOUTORGANIZATIONAL CHANGE13 Applications of psychological capital in the public sector 182Carolyn M. Youssef-Morgan, Barbara L. Ahrens, Kristi Bockorny,Lanell Craig and Matthew Peters14 The benefits of individual proactive and adaptive performance:an organizational learning perspective 200Mindy Shoss, Clair Kueny and Dustin K. Jundt15 Building a health and safety culture: actions, commitment, andperceptions 216Sybil Geldart and Christine Alksnis16 An organizational perspective on well-being in the healthsector: a focus on leadership, systems, and culture 232Peter SpurgeonPART IV ORGANIZATIONAL INITIATIVES ANDCHANGING WORKPLACE ENVIRONMENTS17 Developing nurse leaders for well-being and performance 248Margaret M. Hopkins and Deborah A. O’Neil18 Introducing a National Well-being Service for emergencyresponders in the United Kingdom 260Ian Hesketh and Cary L. Cooper19 Occupational health and safety: in crisis, or in charge? 275Renae Hayward and John Durkin20 Stress in Australian universities: initiatives to enhance well-being 294Silvia PignataIndex 309