Professor of Hospitality Studies at the London School of Tourism, Hospitality and Leisure, University of West London

”...a fantastic insight into the mechanics behind the all operational and management aspects of Food and Beverage. “ Ashley Shaw, House Manager, The Westbury, Mayfair, London "...great care has been given to detail, topics both current and futuristic and an overall operational view that a student can only cherish, treasure and use well into his or her career... This shall and will remain a brilliant reference ... " Cyrus Todiwala, Chef Patron, Café Spice Namasté, London “… should be made compulsory reading for anyone involved in studying about, or working in food and beverage operations. I would certainly recommend this book to everyone.” Carole Rodger, Senior Lecturer, Leeds Metropolitan University " Definitely a text I would recommend to become an expert in the Food and Beverage field, a brilliant book" Dipna Anand, Lecturer in Catering, West London College, Hammersmith

• Preface; Acknowledgements; Ch 1 Food and beverage operations and management; Ch 2 Concept development; Ch 3 Product development; Ch 4 Operational areas, equipment and staffing; Ch 5 Food production; Ch 6 Beverage provision; Ch 7 Food and beverage service; Ch 8 Events, conferencing and banqueting; Ch 9 Performance appraisal; Ch 10 Making strategic decisions; Annexes; Augmented bibliography; Index

Professor of Hospitality Studies at the London School of Tourism, Hospitality and Leisure, University of West London

”...a fantastic insight into the mechanics behind the all operational and management aspects of Food and Beverage. “ Ashley Shaw, House Manager, The Westbury, Mayfair, London "...great care has been given to detail, topics both current and futuristic and an overall operational view that a student can only cherish, treasure and use well into his or her career... This shall and will remain a brilliant reference ... " Cyrus Todiwala, Chef Patron, Café Spice Namasté, London “… should be made compulsory reading for anyone involved in studying about, or working in food and beverage operations. I would certainly recommend this book to everyone.” Carole Rodger, Senior Lecturer, Leeds Metropolitan University " Definitely a text I would recommend to become an expert in the Food and Beverage field, a brilliant book" Dipna Anand, Lecturer in Catering, West London College, Hammersmith

• Preface; Acknowledgements; Ch 1 Food and beverage operations and management; Ch 2 Concept development; Ch 3 Product development; Ch 4 Operational areas, equipment and staffing; Ch 5 Food production; Ch 6 Beverage provision; Ch 7 Food and beverage service; Ch 8 Events, conferencing and banqueting; Ch 9 Performance appraisal; Ch 10 Making strategic decisions; Annexes; Augmented bibliography; Index

Professor of Hospitality Studies at the London School of Tourism, Hospitality and Leisure, University of West London

”...a fantastic insight into the mechanics behind the all operational and management aspects of Food and Beverage. “ Ashley Shaw, House Manager, The Westbury, Mayfair, London "...great care has been given to detail, topics both current and futuristic and an overall operational view that a student can only cherish, treasure and use well into his or her career... This shall and will remain a brilliant reference ... " Cyrus Todiwala, Chef Patron, Café Spice Namasté, London “… should be made compulsory reading for anyone involved in studying about, or working in food and beverage operations. I would certainly recommend this book to everyone.” Carole Rodger, Senior Lecturer, Leeds Metropolitan University " Definitely a text I would recommend to become an expert in the Food and Beverage field, a brilliant book" Dipna Anand, Lecturer in Catering, West London College, Hammersmith

• Preface; Acknowledgements; Ch 1 Food and beverage operations and management; Ch 2 Concept development; Ch 3 Product development; Ch 4 Operational areas, equipment and staffing; Ch 5 Food production; Ch 6 Beverage provision; Ch 7 Food and beverage service; Ch 8 Events, conferencing and banqueting; Ch 9 Performance appraisal; Ch 10 Making strategic decisions; Annexes; Augmented bibliography; Index