Robert Bacal – författare

"How to Manage Performance" contains 24 Lessons for improving performance dramatically. Increased productivity is the primary driver of growth in today's workplace. But productivity improvements don't occur in a vacuum - they require knowledge, action, and a commitment to performance on the part of frontline supervisors and managers."How to Manage Performance" provides managers with goal-focused, commonsense techniques to stimulate employee productivity in any environment. This results-based guidebook features 24 invaluable strategies and action steps you can use to communicate the performance you expect from - and the incentives you can offer to - high-performing employees. Let this concise, dynamic book show you how to: manage performance; work with employees; set performance incentives; align employee goals; conduct effective reviews; identify causes; recognize success; manage conflict with grace; document performance; and, develop employees.While performance itself may be a wide-ranging, difficult-to-quantify word, the results of improved performance are easy to measure - and can mean the difference between competitive strength and vulnerability.Discover techniques you can use to inspire breakthrough performance, and infuse both your employees and your career with renewed commitment and success, in "How to Manage Performance."

The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, The Complete Book of Perfect Phrases for Managers is the ultimate reference for motivating, managing, and growing employees.

The Right Phrase forEvery Sales Situation

A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you’re cold-calling a prospect, presenting to a group of decision makers, or dealing with price objection, the make-or-break point of every transaction lies in sayingthe right thing to the right person at the right time.

The CompleteBook of Perfect Phrases for High-Performing Sales Professionals isthe ultimate field guide for speaking and writing your way to salessuccess. You’ll find perfect phrases for:

Lead Generation

Turn cold calls into profitable relationshipsExpand your customer baseWrite engaging letters and e-mails

Sales Calls

Get access to decision makersPresent your product in compelling languageResist objections and stalling tactics

Customer Service

Develop a rapport with every clientHandle the most difficult of customersClose every conversation on a positive note

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.

This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy,quick-reference guide provides effective language for:

Focusing your people on the most important parts of their jobsCommunicating your expectationsAligning employee goals with organizational prioritiesImproving productivity and morale in the workplaceReducing disagreements during performance reviews

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though,have you struggled to find the most appropriate words for your needs?

This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas. Learn the most effective language for:

Crafting an accurate, carefully worded assessmentDocumenting behaviors and accomplishmentsGuiding and developing promising workersConducting face-to-face interviews