Robert Bacal – författare
161 kr
Skickas inom 3-6 vardagar
215 kr
Läs direkt efter köp
Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading for all managers at every level.
All managers, whether brand new to their positions or well-established in the organizational hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their organizations.
For both managers and employees, performance reviews are too often viewed as negative and disciplinary. The Manager''s Guide to Performance Reviewshelps managers instead make reviews both positive and proactive. It provides a step-by-step process for administering an effective performance review, one that will meet the organization''s needs for employee appraisal while giving employees an honest sense of how they are performing and where they could improve. Also examined are various approaches to performance reviews, different forms and techniques, and more.
200 kr
Läs direkt efter köp
These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book''s main themes and action ideas, reduced to a manageable page count for on-the-go readers.
Goal-focused, commonsense techniques for stimulating greater productivity in the workplace and fostering true commitment.
143 kr
Läs direkt efter köp
Set the bar for outstanding performance
A follow-up to the top-selling Perfect Phrases for Performance Reviews, this book provides managers with phrases and goals that describe expected future performance from their direct reports. A timesaving job aid for any performance review or plan, the book:
Makes it easy for managers to set high performance goals for executives, management, or non-managers employeesIncludes many categories of goals, from revenue and productivity goals to quality and personal development goals • Facilitates the goal-setting process across the organizationIncludes a guide to writing a performance plan for any employeeFeaturing hundreds of ready-to-use performance goals, this practical job aid makes it simple for managers to set the bar for outstanding future results.
112 kr
Läs direkt efter köp
Tools for pleasing even the most demanding customers
A satisfied customer is a loyal customer, and in today''s supercompetitive business economy few things are as crucial to a company''s bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:
Clear explanations of the reasons for difficult customer behaviorsProven tools and techniques for successfully handling even the most cantankerous customers101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company cultureFor more information, visit www.customerservicezone.com
536 kr
Skickas inom 3-6 vardagar
131 kr
Läs direkt efter köp
Hands-on help for quicklyand persuasivelywriting company-mandated performance appraisals
Writing performance appraisals is one of the most difficult and time-consuming tasks managers face. Perfect Phrases for Performance Reviews simplifies the job, providing a comprehensive collection of phrases that managers can use to describe employee performance, provide directions for improvement, and more. For example:
"Sets priorities well""Misses important deadlines""Thorough, reliable, and accurate"All managers and HR professionals will value the book for its:
Hundreds of ready-to-use phrases, organized by job skill and performance levelTips for documenting performance issues and conducting face-to-face reviewsEasily adapted performance review templates covering five performance levelsWith the wide-ranging assortment of descriptions available in this book, managers will be able to find the perfect terms to help them analyze and understand the work performance of each person they work with.
155 kr
Läs direkt efter köp
Inspire your people and achieve breakthrough productivity
Packed with inside tips on achieving performance levels once thought unattainable, How to Manage Performance provides you with the goal-focused, commonsense tools you need to stimulate productivity in any environment. Get the hands-on knowledge and insight you need to:
Modernize your thinkingWork with employeesSet performance incentivesPlan precisely with clear goalsConduct effective reviewsIdentify causesRecognize successUse cooperative communicationManage conflict with graceDocument performanceDevelop employeesContinuously improve your systemHow to Manage Performance will help you increase the productivity of your staff, improve morale, and align individual employee performance with the goals of your organization.
403 kr
Skickas inom 3-6 vardagar
The Right Phrase forEvery Sales Situation
A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you’re cold-calling a prospect, presenting to a group of decision makers, or dealing with price objection, the make-or-break point of every transaction lies in sayingthe right thing to the right person at the right time.
The CompleteBook of Perfect Phrases for High-Performing Sales Professionals isthe ultimate field guide for speaking and writing your way to salessuccess. You’ll find perfect phrases for:
Lead Generation
Turn cold calls into profitable relationshipsExpand your customer baseWrite engaging letters and e-mailsSales Calls
Get access to decision makersPresent your product in compelling languageResist objections and stalling tacticsCustomer Service
Develop a rapport with every clientHandle the most difficult of customersClose every conversation on a positive note
192 kr
Läs direkt efter köp
As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed in these trying times. Inside you’ll find:
Hundreds of quick, ready-to-use concepts and phrases for nearly every business situationTargeted coverage on topics, from starting your business to hiring and motivating employees to dealing with challenging customer situationsHow to market and sell your products and services
475 kr
Läs direkt efter köp
The Right Phrase forEvery Sales Situation
A powerful command of words is the number one requirement for succeeding in the field of sales. Whether you’re cold-calling a prospect, presenting to a group of decision makers, or dealing with price objection, the make-or-break point of every transaction lies in sayingthe right thing to the right person at the right time.
The CompleteBook of Perfect Phrases for High-Performing Sales Professionals isthe ultimate field guide for speaking and writing your way to salessuccess. You’ll find perfect phrases for:
Lead Generation
Turn cold calls into profitable relationshipsExpand your customer baseWrite engaging letters and e-mailsSales Calls
Get access to decision makersPresent your product in compelling languageResist objections and stalling tacticsCustomer Service
Develop a rapport with every clientHandle the most difficult of customersClose every conversation on a positive note
172 kr
Skickas inom 3-6 vardagar
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.
This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy,quick-reference guide provides effective language for:
Focusing your people on the most important parts of their jobsCommunicating your expectationsAligning employee goals with organizational prioritiesImproving productivity and morale in the workplaceReducing disagreements during performance reviews
194 kr
Skickas inom 3-6 vardagar
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers
139 kr
Skickas inom 3-6 vardagar
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though,have you struggled to find the most appropriate words for your needs?
This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas. Learn the most effective language for:
Crafting an accurate, carefully worded assessmentDocumenting behaviors and accomplishmentsGuiding and developing promising workersConducting face-to-face interviews
239 kr
Läs direkt efter köp
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You''ve heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers
213 kr
Läs direkt efter köp
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Real success is about the future, not the past. As a supervisor, you''ll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.
This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy,quick-reference guide provides effective language for:
Focusing your people on the most important parts of their jobsCommunicating your expectationsAligning employee goals with organizational prioritiesImproving productivity and morale in the workplaceReducing disagreements during performance reviews
152 kr
Läs direkt efter köp
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though,have you struggled to find the most appropriate words for your needs?
This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee''s performance in 74 different skill areas. Learn the most effective language for:
Crafting an accurate, carefully worded assessmentDocumenting behaviors and accomplishmentsGuiding and developing promising workersConducting face-to-face interviews
304 kr
Skickas inom 3-6 vardagar
Proven strategies for maximizing employee commitment and performance
As a manager, you know that employee performance is your most important asset—but are you making smart, well-thought-out efforts to leverage it to its fullest?
Manager’s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives), and solving problems (instead of pointing blame). Learn how to:
Work with employees to create goals that are beneficial to everyoneObserve, gather data on, and document performanceConduct performance reviews in a cooperative, collaborative wayAddress thorny situations proactively and professionallyLeverage the powerful but often misunderstood process of “progressive discipline”Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
+ Clear definitions of key terms and concepts+ Tactics and strategies for managing performance+ Tips for executing the tactics in the book+ Practical advice for minimizing the possibility of error+ Warning signs for when things are about to go wrong+ Examples of successful performance management+ Specific planning procedures, tactics, and hands-on techniques
363 kr
Läs direkt efter köp
Proven strategies for maximizing employee commitment and performance
As a manager, you know that employee performance is your most important asset—but are you making smart, well-thought-out efforts to leverage it to its fullest?
Manager’s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating a dialog (instead of issuing directives), and solving problems (instead of pointing blame). Learn how to:
Work with employees to create goals that are beneficial to everyoneObserve, gather data on, and document performanceConduct performance reviews in a cooperative, collaborative wayAddress thorny situations proactively and professionallyLeverage the powerful but often misunderstood process of “progressive discipline”Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:
+ Clear definitions of key terms and concepts+ Tactics and strategies for managing performance+ Tips for executing the tactics in the book+ Practical advice for minimizing the possibility of error+ Warning signs for when things are about to go wrong+ Examples of successful performance management+ Specific planning procedures, tactics, and hands-on techniques
383 kr
Läs direkt efter köp
Meet or exceed all your goals with this comprehensive guide to performance reviews
3 books in 1 eBook!
Perfect Phrases for Performance Reviews covers all the bases when it comes to using the right language during every stage of the performance review process. Packed with the exact words and phrases you need to plan, conduct, and finalize performance reviews, this three-eBook set helps you express yourself with crystal clarity—as well as sidestep any landmines that might be in your path.
This 3-eBook set includes:
Perfect Phrases for Performance Reviews, Second EditionGet hundreds of ready-made phrases for clearly communicating an employee''s performance in 74 different skill areas. Learn the most effective language for:
Crafting an accurate, carefully worded assessmentDocumenting behaviors and accomplishmentsGuiding and developing promising workersConducting face-to-face interviewsPerfect Phrases for Setting Performance Goals, Second EditionThis completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can apply to virtually any situation. This handy, quick-reference helps you:
Focus your people on the most important parts of their jobsCommunicate your expectationsAlign employee goals with organizational prioritiesMinimize disputes that can arise during performance reviewsPerfect Phrases for Documenting Employee Performance ProblemsUsing this wide range of ready-to-use scripts and a handy problem-solving toolkit, you can address even the most difficult issues diplomatically and constructively. Learn how to:
Find the perfect words to suit each employee reviewDocument performance in the most effective way possibleBuild strong working relationships and boost moraleIncrease productivity, meet deadlines, and achieve goals
61 kr
Läs direkt efter köp
100 kr
Läs direkt efter köp
103 kr
Läs direkt efter köp
41 kr
Läs direkt efter köp
